Shipday : Delivery + Pickup
Shipday has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ease of use, exceptional support, user-friendly interface appreciated by drivers, tracking capabilities loved by customers, tracking promotion feature, instant review functionality for quick responses, and overall improvement in day-to-day dispatching experience. Users have also praised the app for being a great out-of-the-box delivery solution, intuitive design, seamless integration with Shopify, and responsive support. On the other hand, negative reviews mention issues with the widget not working, app malfunctions leading to lost orders, and allegations of dishonest practices by the sales team, including data wiping and language changes to pressure users into upgrading to a paid plan. Despite its functionality, the negative experiences with the sales team have tarnished the overall user experience for some.
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Shipday is extremely easy to use, and the support provided is exceptional if any issues arise. It has significantly improved my day-to-day dispatching experience. My drivers appreciate the user-friendly interface, and my customers love the tracking capabilities. I am particularly fond of the tracking promotion feature and the instant review functionality, which allows for quick responses and excellent customer service. Shipday is truly my go-to solution.
The worst and useless support. The widget is not working at all. The app always not working properly. I've lost 9 order because of them
Could you please help us improve by emailing [email protected] with the issues you faced? Regarding the widget language support - we add new language support based on our customer's request with 1~2 days and we added Serbian language for you in our app. We always appreciate our customer's feedback to make it better.
Dishonest practices – app sabotaged by Shipday sales team I started using Shipday because the app works really well technically. I haven’t even reached the usage limits of the free version, yet the sales team keeps resetting my account daily to push me into upgrading to a paid plan. Things escalated when they wiped all my data and changed the app language to Turkish, which was clearly done to sabotage my experience. Even worse, this sabotage seems to be linked directly to specific individuals from their team using the numbers +57 302 277 7702 and +57 301 876 1562. Instead of offering professional support, they use pressure tactics and tamper with user accounts, which is unacceptable and unethical. Final thoughts: While the app itself is functional, the experience is completely ruined by dishonest and possibly malicious actions from their sales representatives. If you're relying on Shipday for your business, be extremely careful—they can disrupt your operations without notice or explanation.
Phenomenal product. Great out of the box delivery solution for both local businesses and delivery companies. Extremely intuitive design, seamless integration with Shopify. Responsive support.
This app is very helpful for those who engage their own delivery drivers. It will help improve communication with customers. Highly recommended!
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