Shipday : Delivery + Pickup
The reviews are strongly polarized. Many merchants praise Shipday for being easy to install and use, with an intuitive interface, seamless Shopify integration, and helpful delivery and tracking features that improve customer communication and retention. Positive comments also highlight responsive support, driver-friendly workflows, and useful extras like tracking promotion and instant review functionality, with several users calling it a strong solution for local delivery operations. On the negative side, some reviewers report serious reliability and support problems, including widgets not working, the app failing during operations, and lost orders. A few reviews also describe very poor customer service and claim that account changes or sales pressure negatively affected their experience. Overall, the app appears valuable when it works well, but concerns about stability, support quality, and account management are significant for dissatisfied users.
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Shipday is extremely easy to use, and the support provided is exceptional if any issues arise. It has significantly improved my day-to-day dispatching experience. My drivers appreciate the user-friendly interface, and my customers love the tracking capabilities. I am particularly fond of the tracking promotion feature and the instant review functionality, which allows for quick responses and excellent customer service. Shipday is truly my go-to solution.
The worst and useless support. The widget is not working at all. The app always not working properly. I've lost 9 order because of them
Could you please help us improve by emailing [email protected] with the issues you faced? Regarding the widget language support - we add new language support based on our customer's request with 1~2 days and we added Serbian language for you in our app. We always appreciate our customer's feedback to make it better.
Dishonest practices – app sabotaged by Shipday sales team I started using Shipday because the app works really well technically. I haven’t even reached the usage limits of the free version, yet the sales team keeps resetting my account daily to push me into upgrading to a paid plan. Things escalated when they wiped all my data and changed the app language to Turkish, which was clearly done to sabotage my experience. Even worse, this sabotage seems to be linked directly to specific individuals from their team using the numbers +57 302 277 7702 and +57 301 876 1562. Instead of offering professional support, they use pressure tactics and tamper with user accounts, which is unacceptable and unethical. Final thoughts: While the app itself is functional, the experience is completely ruined by dishonest and possibly malicious actions from their sales representatives. If you're relying on Shipday for your business, be extremely careful—they can disrupt your operations without notice or explanation.
Phenomenal product. Great out of the box delivery solution for both local businesses and delivery companies. Extremely intuitive design, seamless integration with Shopify. Responsive support.
This app is very helpful for those who engage their own delivery drivers. It will help improve communication with customers. Highly recommended!
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