Shipmondo
Shipmondo for Shopify - take your shipping to the next...
Rating
4.8
feedback
37
chart
#38
All reviews
Rating Breakdown
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Dec. 11, 2024
Fantastisk kundeservice! Jeg har været i kontakt med dem flere gange, og de leverer altid professionel og nyttig hjælp. Det er uden tvivl en af de bedste kundeserviceoplevelser, man kan få.
Dec. 5, 2024
Havde brug for hjælp til teknisk opsætning, og fik fantastisk hjælp, der lige har sparet mig for mange timers arbejde. Både hurtigt og ubesværet. Tak for det.
Nov. 29, 2024
Kanon kundeservice. Fik hjælp til fejlsøgning og opsætning af Zebra labelprinter, og nu virker det helt perfekt. Khan var fantastisk!
Nov. 21, 2024
Ojojoj! Vilken service! Detta är den bästa servicen jag nånsin varit med om. Helt outstanding. Kan som är svensk på shipmondos kundservice är något annat, vilket engagemang! 10/10
Nov. 19, 2024
Det fungere bare og hvis der opstår spørgsmål mm. Så kan man altid ringe til dem over telefonen. Kan kun anbefale det :-)
Nov. 11, 2024
Fungerar bra och supporten är utmärkt! Fått hjälp av dem flera gånger och alla har varit 5/5!!
Oct. 14, 2024
Enkelt att komma igång även om det är många inställningar att ha koll på. Väldigt bra support, både via mail och telefon.
Oct. 31, 2023
A fab app with fantastic support. Shipping can be a bit of a headache with an online store but Shipmondo and the staff really help to make it a lot easier. Definitely recommend.
Oct. 20, 2023
Simpelt system, let at bruge ville dog gerne en dag have besøg af en der kunne se om vi fysisk her hos os, kunne gøre endnu mere brug af systemet
July 28, 2023
I am really satisfied with this app! Really good suport from the support team. Usually get help within a few minutes of a question in the chat. It is very useful as a beginner to be able to refer to Shipmondo's shipping agreement with favorable prices.
May 5, 2023
Tried to use Shipmondo as a TA system for DB Schenker and paid to connect to my own agreement. Once it was connected they told me I can only use this courier in one country as they did not set up their system to support label printing for other countries. Wasted my time and money on trying to use their services which doesn't work properly.
April 15, 2023
I like the App a lot but its only for middle/big businesses. If you dont send often packages they just close down your account! They gave me an alternative which was for costumers who pick up free packages from my location to pay a (label of costumer self pick up) so i am allowed to use their app, even though their is no shipping... I hope in the future they will change their policy. Its seems they look at the forest and not the tree ( big costumers only)
Hey Meander Shop, Majority of your orders are pickup orders. If you don’t wish to use Shipmondo for managing your pickup orders, then the only thing you need to do is set up your pickup options through Shopify and not Shipmondo, and this will quickly resolve your issue. At Shipmondo, we're all about making order and freight management as easy as possible for our customers. That's why we offer a delivery checkout solution free of charge to our active customers. The only requirement is that any orders created through our module are processed via Shipmondo's shipping or pickup flow. Remember that once you process your order through the pickup flow in Shipmondo, it will also be updated correctly on Shopify. You can also automate the payment capture flow this way, otherwise you have to perform all these tasks manually. Our delivery checkout takes up resources and has commercial consequences, but you don't have to worry about monthly fees or anything like that - just freight or a small label fee for your pickup orders. Shipmondo’s solution is super flexible and can be tailored to meet the needs of businesses of all shapes and sizes. Also, just to clear things up: your Shipmondo account hasn't been closed. We've simply put the delivery checkout access on hold until you become an active customer at Shipmondo. Best regards, Hung from Shipmondo
April 14, 2023
I have enjoyed using Shipmondo, however they made updates in 2023 that have broken the integration between Shipmondo and Postnord. I'm unable to print out shipping labels using the desktop or web app because only less than half the label gets printed. I now have to manually download every shipping label to print it. The customs forms are also broken if you have a shipment with lots of line items. A CN22 form with more than 6 line items starts to have the text overlap each other and becomes unreadable. A CN23 form only shows the first 5 lines. I've contacted Shipmondo multiple times about these problems and have tried to work with their IT, only to be told that they would "get back to me." It's been about 2 months now and they still continue to be evasive and dismissive about the problems I'm experiencing. I've begun to look for a new shipping service, but would much rather that they fix these problems because I liked Shipmondo otherwise. Edited: The first 5 lines of a CN23 form show (not 4)
Hello Birdie Tam, We were disappointed to receive your negative review of our Shopify app. However, we would like to clarify that your review seems to be unrelated to the app itself. We recently transitioned to an API integration with PostNord, which means that the issues you are experiencing are not related to Shipmondo. It is the carrier who generates both the labels and the CN22 and CN23 documents. Please know that we are taking your concerns seriously and are actively in dialogue with the carrier to find a solution to this issue. Regrettably, we are currently unable to manage the documents ourselves, but we are eager to offer our customers the best possible service and are working diligently to resolve this matter. Thank you for reaching out to us. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, Hung from Shipmondo