ShipMonk | Order Fulfillment
ShipMonk - 3PL for Ecommerce Fulfillment
Rating
4.4
feedback
129
chart
#830
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
0%
-
Less than a month
5%
-
Less than a year
55%
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More than a year
38%
Reviews Summary
Shipmonk has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, many users praise the responsiveness and efficiency of the customer service team, with specific mentions of helpful support managers like Nikki, Anthony, Sarah, and Daniel. The app is described as easy to use and comprehensive, with onboarding support teams going the extra mile to ensure a smooth transition. Users appreciate the accuracy and speed of order fulfillment provided by Shipmonk, along with the dedication of Happiness Engineers in resolving issues and providing top-notch customer experiences. However, some negative aspects highlighted include hidden fees in contracts, delays in special projects, and issues with overcharging for shipping. Some users also expressed dissatisfaction with the customer service, citing slow responses, billing errors, and difficulties in account closure.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 12, 2024
The Shipmonk team is lazy, messy, sloppy and corrupt. They do not use FIFO for picking and packing inventory. They regularly lose goods. Their packing is outrageously sloppy, they have regular billing errors, Their inventory data is always wrong, they will never give you credit if they lose your inventory and worst of all they make it almost impossible to leave. In order to terminate a relationship with them you need to hire them to pick and pack all your goods. They make this experience take a very very very long time and during the process they charge you minimum fees, storage fees and also make other billing errors. If you don't overpay based on their billing errors they stop the work to get your goods out. I've been trying to get my inventory back from them for over 6 months, and they are making it next to impossible. STAY AWAY FROM THIS CROOKED COMPANY!
Using app
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Total reviews
1
Average rating
1.0
July 31, 2024
We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!
Thank you for the review! We are so glad you've had a great transition over from Flexport, and that Nikki and the team have provided you with excellent customer service. We're excited to welcome you to our fulfillment family. Please let us know if there is ever anything else you need!
June 28, 2024
Very responsive and helpful Customer service, Specially good experience with Anthony!
Thank you for providing feedback on ShipMonk's customer service team. We are so glad to hear that the team, and Anthony in particular, have provided you with a great experience.
May 15, 2024
Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.
May 13, 2024
Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.
Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale successfully. We are here for you as you continue to expand. Please let us know if there is ever anything more our customer service team can do to assist you.
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