ShipMonk | Order Fulfillment for Shopify

ShipMonk | Order Fulfillment

ShipMonk - 3PL for Ecommerce Fulfillment

Developer

Rating

4.6

feedback

126

Reviews

chart

#618

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    5%
  • Less than a year
    56%
  • More than a year
    38%

Reviews Summary

ShipMonk has received a mix of positive and negative reviews from users. On the positive side, many users praised the app for its efficient order fulfillment, seamless onboarding process, and excellent customer service. The Happiness Engineers, such as Sarah, Daniel S, and Joan, were highlighted for their dedication, knowledge, and responsiveness in resolving issues and providing top-notch support. Users also appreciated the expertise of the onboarding specialists like David Lowthorp and Avi, who made the setup process easy and efficient. Additionally, ShipMonk's software platform was commended for being easy to use and comprehensive, making order processing smooth for businesses.

Highlights

Efficient order fulfillment and seamless onboarding process
Excellent customer service and dedicated Happiness Engineers
Knowledgeable onboarding specialists and easy-to-use software platform

Rating Breakdown

  • 5
    79% (99 ratings)
  • 4
    5% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    16% (20 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

May 15, 2024

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

Store

AmorSui

Using app

--

Total reviews

2

Average rating

4.5

5 / 5 Share

May 13, 2024

Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 26, 2024

No problem with the App, but awful, awful customer service. Stay far away. The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough. When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account. If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money. My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it. Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.

Using app

11 months

Total reviews

10

Average rating

4.6

5 / 5 Share

April 16, 2024

Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation. Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2024

We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Using app

10 months

Total reviews

4

Average rating

5.0

All reviews

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