ShipMonk | Order Fulfillment
ShipMonk - 3PL for Ecommerce Fulfillment
Rating
4.2
feedback
135
chart
#809
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
54%
-
More than a year
39%
Reviews Summary
ShipMonk has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include exceptional customer service, responsive support teams, seamless order fulfillment, and user-friendly dashboard. Merchants appreciate the dedication of specific team members like Nikki, Sarah, Anthony, and Daniel for their expertise and support. ShipMonk's ability to adapt, resolve issues quickly, and prioritize customer satisfaction has been commended. However, negative reviews mention challenges with onboarding, issues with inventory management, billing errors, and poor customer service experiences. Some merchants expressed frustration with lost inventory, sloppy packaging, and difficulties in terminating the relationship with ShipMonk.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 16, 2025
Horrible customer service system. Bunch of run around and no key point of contact. Nightmare.and they use shipping companies that don't track so it says label printed and customers are pissed and think we are lying and report us for fraud. So horrible.
Jan. 9, 2025
We have been working with Shipmonk for 3 months, we have some expected startup issues/growing pains and we are trying to become as efficient as possible. We have a wonderful tour and meeting with the Shipmonk team in Pennsylvania and impressed with the operations and guidance they provided.
Jan. 8, 2025
We've been with a lot of 3PLs, and while Shipmonk is not perfect, our Happiness Engineer (hi Ryan!) is absolutely incredible and makes our jobs so much easier. He is attentive, kind, empathetic and a real problem solver. We would be lost without Ryan!
Nov. 18, 2024
We’ve been working with ShipMonk for over half a year now and their commitment to customer service and reliability has truly impressed us. During the recent Canada Post strike—an incredibly challenging time for our business—ShipMonk went above and beyond to ensure our operations continued without disruption. They seamlessly transitioned our shipments to FedEx Ground the same day, giving us peace of mind and ensuring our customers weren’t left waiting. The onboarding process with ShipMonk was challenging, but it's understandable, given the breadth of industries they serve. They’ve designed their systems to cater to various needs, and their effort to ensure everything works smoothly is worth it. What stands out most is their accommodating nature and their support for our team. ShipMonk consistently demonstrates a willingness to adapt and go the extra mile, which is rare in logistics. We truly enjoy working with them. If you’re looking for a partner that truly prioritizes your success, ShipMonk is a fantastic choice. Thank you for your incredible service during this busy and challenging season—we genuinely appreciate the difference you’ve made for our business!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more