Pottery Awesomeness review for ShipMonk | Order Fulfillment
April 26, 2024
No problem with the App, but awful, awful customer service. Stay far away. The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough. When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account. If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money. My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it. Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.
Dear Ami, We apologize that your experience with our 3PL services was anything short of excellent, despite your positive feedback about our app. At the time of your review, our Customer Experience team was sorry to learn that you felt you had not been heard, so we are glad that we were able to engage with you to have a satisfying closing experience in the end, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Shopify reviews, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future.
