Wild Woods review for ShipMonk | Order Fulfillment

June 23, 2023

transitioning to a warehouse from in house fulfillment was a really huge step for my business. searched for a long time to find the right fulfillment center that checked all the boxes for Wild Woods. initially it was a huge learning curve for me - im not very tech savvy so some of the onboarding process was challenging for me to understand. luckily I was able to contact a shipmonk team member very easily every time I would call in. they answered all of my questions, screen-shared with me, & walked me through certain processes I didnt full understand. recently we have decided to sell on amazon, and I was worried it was going to be a really difficult process to have our invnentory split between shipmonk and FBA but after speaking with customer service at shipmonk they explained everything and the process is really quite easy. shipmonk is familiar with amazons receiving guidelines and all I have to do is submit an order and add to the notes that its going to an amazon warehouse and they literally take care of the rest. I am really impressed!! matthew scherer has helped me immensley, he is very in depth when explaining things- always gets back to me right away with email and has just been a blessing in helping me anytime I have needed it! amanda jones, & sarah box have also been a huge help in various requests I have called in about. I am really happy with our choice to go with shipmonk. now that I understand the system on a better level, everything is easier and more fluid. thanks guys!