NEEBO® - Child Well-Being Monitor review for ShipMonk | Order Fulfillment

Nov. 16, 2020

I would summarise the issues with this shipment provider, all based on our work with them for almost 10 months. 1) You will never see transparent pricing, they display only shipment and handling fees to you, the rest is being charged on the background. So your actual bill is never known, until u dig into this. 2) Loosing packages all the time, in our case is $300 worth of parcel. When they do this here is the scenario: - If insured, claim will be reviewed for months, till now we still wasn't reimbursed for any; - If not insured, NEVER takes responsibility, saying "not our fault, but logistics provider, so we won't do anything". While this is them who is service provider for us, legally we ask them, they ask logistics company, bc if we message to lets say DHL, their response will be "u r not our client". The normal practice is when your shipment is not insured, at least shipping cost is supposed to be refunded as service you paid for wasn't delivered, but not with these guys; 3) If they made a mistake on inventory side, they will ask you for $40/hour so some person in warehouse could fix it. So you should pay for mistakes they make; 4) Customer support, unresponsive and incompetent. If certain cases are addressed in time, they still can be resolved, but not with these guys. What shipmonk support does is basically trying just to reply anything or blaming anyone else instead of addressing the issue, probably for their internal records. Connecting to the shipmonk will bring you only headache. I was really surprised how such a low quality service can be provided by a US company.