Shipmozo ‑ Smart Shipping
Streamline shipping and fulfillment by syncing orders
Rating
3.4
feedback
8
chart
#10,713
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
12%
-
Less than a month
25%
-
Less than a year
25%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, customers appreciate the app's shipping services, with mentions of improved delivery percentages, reasonable prices, and a supportive team. Users also highlight the multiple courier options provided by the app, seamless order syncing, and assistance in reducing NDR and RTOs. However, on the negative side, there are complaints about poor customer support, unresolved issues with shipping delays, weight discrepancies leading to extra charges, and difficulties in getting tickets cleared. Some users express frustration with the courier partner's service quality and panel interface, stating that updates only changed the theme without addressing underlying problems.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 1, 2025
Customer support is pathetic, they will close the case without any resolution. They are just aggregators and don't hold and power in case of shipping delays. Disappointing.
Nov. 9, 2024
One of the most pathetic courier partner, worst customer service (they will just trash talk to you, hung up your call for no reason and then you keep calling them back), they will say no Volumetric weight on selected couriers but still give weight discrepancies and charges extra according to Volumetric weight. I have more then 40 discrepancies which they won't clear and more than 12 tickets pending since a month. There panel is one of the worst panel, Even after the update all they did was changed the theme of panel all other problems are just same. You might get start working with them for there low rates but eventually they will charge you extra by giving weight discrepancies. If you receive wrong parcel in RTO they will give vague reasons to reject your claim.... Never use Shipmozo
Aug. 21, 2024
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