Shipmozo ‑ Smart Shipping
Streamline shipping and fulfillment by syncing orders
Rating
4.1
feedback
7
chart
#887
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
14%
-
Less than a month
0%
-
Less than a year
71%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the negative side, users have complained about the app's courier partner, citing issues with weight discrepancies, extra charges, poor customer service, and unresolved tickets. The panel interface is also criticized for not addressing underlying problems despite updates. However, on the positive side, users have praised the app for its helpful customer support, efficient delivery services, reasonable prices, and a variety of courier options available. Overall, the app seems to have a significant impact on improving delivery percentages and reducing NDR and RTOs for users in India.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 9, 2024
One of the most pathetic courier partner, worst customer service (they will just trash talk to you, hung up your call for no reason and then you keep calling them back), they will say no Volumetric weight on selected couriers but still give weight discrepancies and charges extra according to Volumetric weight. I have more then 40 discrepancies which they won't clear and more than 12 tickets pending since a month. There panel is one of the worst panel, Even after the update all they did was changed the theme of panel all other problems are just same. You might get start working with them for there low rates but eventually they will charge you extra by giving weight discrepancies. If you receive wrong parcel in RTO they will give vague reasons to reject your claim.... Never use Shipmozo
Aug. 21, 2024
April 27, 2024
Best shipping partner, service is very good. And prices are also reasonable. Shipmozo has done tremendous job in short time of period. Team is very supportive, I hope service level remains the same.
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