Shipmozo ‑ Smart Shipping
The reviews are sharply divided, with a strong cluster of very negative experiences and a smaller but consistent set of highly positive ones. Positive reviewers praise Shipmozo for competitive pricing, an easy-to-use dashboard, smooth Shopify integration, reliable shipment processing, and especially responsive, proactive account managers and support staff such as Raksha, Akash, Vishal, and Vikas. Several merchants say the platform helped them manage high order volumes, resolve issues quickly, and operate more smoothly overall. Negative reviewers, however, describe serious operational and support failures. Common complaints include unresponsive or rude customer service, tickets left unresolved for days or weeks, poor handling of non-delivery and RTO cases, delayed or lost shipments, weight discrepancy disputes, blocked accounts, and withheld wallet balances or credit notes. Some merchants report financial losses, disrupted operations, and a lack of accountability, with a few saying they only got resolution after escalating publicly. Overall, the feedback suggests the app can work well for some users when support is strong, but reliability and customer service are major pain points for dissatisfied merchants.
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**Poor Service & Lack of Customer Support** My experience with Shipmozo has been disappointing. The service quality is not up to the expected standard, and the support team is not responsive or effective in resolving issues. There is a serious lack of proper coordination and customer support, which can create operational problems and financial losses for businesses. If you are considering Shipmozo as your shipping partner, I would strongly recommend evaluating their service quality and support system carefully before making a decision. Overall, the service and support experience needs significant improvement.
Not at all recommended. Their ticket system is very poor. No proper customer support. Any Key account manager they will assign you will not solve your queries and issues for days and when you will ask for updates all you will get is an attitude. Not at all professional. Dashboard is clean and good but do not expect them to solve any of your issues. NDR system is poor, support is poor. Atleast 18 tickets pending from past 1 week and the same amount of tickets closed by providing a out of the context response and the best part no option to reopen or reply to those closed tickets. Save your time and save your energy and choose some other platform.
Kindly Please dont use just cause the pricing is low at start their services were really good, now its the worst kindly go through instagram no of complaint reels against them before you use. My orders was delayed by 45 days with no delivery and worst customer support and even the key account manager.
We used Shipmozo for 2 months and experience was no less than a HORROR SHOW! This should be your last go to courier on mother earth. Period.
Lost money to them. Lost a few shipments as well, they couldn't find a reason to help, ghosted for weeks.
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