Shipmozo ‑ Smart Shipping
Shipmozo has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent service, smooth platform integration, quick shipment creation, accurate tracking updates, and proactive account managers like Raksha, Himanshu, Vishal, and Akash. Users appreciate the reliable and timely deliveries, efficient shipping management, competitive rates, and user-friendly dashboard. On the other hand, negative reviews mention issues such as lost shipments, poor customer support, account blocks without notice, financial losses, unresponsive support teams, and delays in pickups and deliveries. Some users also criticized the lack of accountability, misleading information, and difficulties in resolving issues effectively.
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Lost money to them. Lost a few shipments as well, they couldn't find a reason to help, ghosted for weeks.
Worst shipping aggregator experience I have ever had. Shipmozo suddenly blocked my account without any prior notice or valid reason. They held my wallet balance and several of my credit notes, which caused significant financial loss and completely disrupted my business operations. Customer support was extremely poor and unresponsive. Despite repeated follow-ups, I received no proper explanation or timely resolution. The issue was only resolved after I raised it publicly on social media. Holding a seller’s funds and credit notes without any justification is highly unprofessional and unacceptable. If you run a serious business, I strongly recommend avoiding Shipmozo. Unreliable service, poor customer support, and zero accountability. Absolutely not recommended.
Excellent Courier Aggregator – Highly Recommended! We’ve had a great experience using Shipmozo for our Shopify store. The platform is smooth, easy to use, and integrates well with our order processing workflow. Shipment creation is quick, and tracking updates are accurate and timely. Special Thanks to - Raksha, my account manager!
Excellent service from RM Raksha and the Shipmozo team. Co-founder Rajesh has also been extremely cooperative and supportive throughout. Quick and effective solutions were provided at every stage. Raksha has been exceptionally proactive—always available, responsive, and helpful on both calls and chat. The overall service experience has been smooth, professional, and reliable. While there is always scope for improvement, I am confident that the Shipmozo team will continue to enhance their service standards. I truly appreciate the prompt assistance, dedication, and customer-first approach.
Shipmozo has been an absolute game-changer for our logistics operations. The platform is smooth, reliable, and makes shipping management extremely efficient across multiple carriers. What truly sets Shipmozo apart is their support team—special mention to Himanshu, our account manager. He is proactive, responsive, and genuinely invested in solving issues quickly and optimizing our shipping performance. His guidance and hands-on support have made a huge difference for our business. Highly recommended for any brand looking for a dependable shipping aggregator with excellent customer support.
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