Shipmozo ‑ Smart Shipping
The reviews for the Shipmozo Shopify App are quite polarized, with a mix of extremely negative and positive feedback. On the negative side, users have expressed frustration with poor customer support, delayed deliveries, lost shipments, unresponsive account managers, and issues with the NDR system. Some users mentioned significant financial losses and disruptions to their business operations due to blocked accounts and unprofessional behavior. On the positive side, users praised the platform for being smooth, easy to use, and integrating well with their order processing workflow. They highlighted quick shipment creation, accurate tracking updates, and the professionalism of certain account managers like Raksha and Vishal. Overall, the app seems to have a divide in experiences, with some users having a smooth and reliable service while others faced significant challenges and dissatisfaction.
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**Poor Service & Lack of Customer Support** My experience with Shipmozo has been disappointing. The service quality is not up to the expected standard, and the support team is not responsive or effective in resolving issues. There is a serious lack of proper coordination and customer support, which can create operational problems and financial losses for businesses. If you are considering Shipmozo as your shipping partner, I would strongly recommend evaluating their service quality and support system carefully before making a decision. Overall, the service and support experience needs significant improvement.
Not at all recommended. Their ticket system is very poor. No proper customer support. Any Key account manager they will assign you will not solve your queries and issues for days and when you will ask for updates all you will get is an attitude. Not at all professional. Dashboard is clean and good but do not expect them to solve any of your issues. NDR system is poor, support is poor. Atleast 18 tickets pending from past 1 week and the same amount of tickets closed by providing a out of the context response and the best part no option to reopen or reply to those closed tickets. Save your time and save your energy and choose some other platform.
Kindly Please dont use just cause the pricing is low at start their services were really good, now its the worst kindly go through instagram no of complaint reels against them before you use. My orders was delayed by 45 days with no delivery and worst customer support and even the key account manager.
We used Shipmozo for 2 months and experience was no less than a HORROR SHOW! This should be your last go to courier on mother earth. Period.
Lost money to them. Lost a few shipments as well, they couldn't find a reason to help, ghosted for weeks.
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