ShipNerd
Use Our Volume Discounts To Ship With The Best
Rating
4.6
feedback
24
chart
#16,446
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
83%
-
More than a year
0%
Reviews Summary
The reviews for ShipNerd are overwhelmingly positive, with users praising the app for its cost-saving benefits, user-friendly interface, excellent customer service, and time-saving features. Many users highlighted the significant discounts on shipping rates compared to other providers, as well as the convenience of scheduling pick-ups and automatic order fulfillment. The integration with Shopify was seamless, and the app was described as easy to use and intuitive. Customers also appreciated the personalized support they received from the ShipNerd team, with mentions of quick responses to inquiries and helpful assistance in optimizing shipping processes. However, there was one negative review mentioning unexpected additional charges for shipping labels.
Highlights
Review RSS Feed
All reviews
Nov. 15, 2024
Random charges... additional shipping charges. (Got charged an additional $300 for a shipping label that I was charged roughly $110 the first time already) Yes you save a few dollars using this app but later on you get additional charges on shipments after looking through my account. Indicting weight or size of box are wrong. I have been shipping for over 5 years, and I always check my scales. I order my boxes from Uline and I purposely always leave the box size label outside so the carrier doesn't measure them. I have never dealt with this by using the Shopify shipping portal, which I will just continue using it. Not worth the headache.
Hi, Richard. Thank you for taking the time to post feedback. We completely understand that unexpected shipping adjustments are frustrating. Shipping rates on ShipNerd are obtained in real time from couriers based on the weight and dimensions provided by the shipper when creating a shipping label. ShipNerd has no way of knowing what customers are shipping, how the items are being packaged, and whether the weights and dimensions entered are accurate -- which is why we charge based on the courier audited weights and dimensions. Per the invoice you received, your shipment incurred 3 shipping adjustments: (1) The carrier audited your shipment to be larger then what you had indicated when generating your shipping label. (2) There was an address correction fee as the carrier had to add a unit / apartment number to the delivery address (3) You indicated that the package was being sent to a commercial address, whereas the delivery was to a residential address. If you feel any of these adjustments are incorrect we would be happy to try and dispute them with the carrier! For full transparency, we’ve just emailed you a snapshot direct from our carrier invoice showing the adjustments which you were just charged for. Again, completely understand the frustration, but the shipping rates quoted on ShipNerd can only be as accurate as the information inputted to generate them.
Sept. 15, 2022
I have been working with Shipnerd for a number of years. Very easy to work with, support is amazing, nice, no nonsense staff. Pricing that blows other services out of the water and the quality of work is very high. The app is super easy and intuitive to use. Big thumbs up and i have been recommending Shipnerd ever since i started to work with them.
Thank you for taking the time to post feedback, greatly appreciated! It's a pleasure working with your team as well, and thank you for being part of the #NERDHERD
Sept. 15, 2022
Awesome service! Made shipping super easy by offering pick ups and our orders get to our customers MUCH faster and CHEAPER than when we shipped with Canada Post. Great customer service and walk through on how to get started with Shipnerd. 10/10 recommend
Thank you for being part of the #NERDHERD! Happy to hear that we've been able to save you time and money :)
Oct. 19, 2021
I ship packages everyday and I use ShipNerd for all my shipping labels. Not only do they have the best shipping rates that I've seen, they also have a great customer service team. Steve from ShipNerd has answered all my questions and even developed some code to automatically schedule a daily pick up with my courier. He also suggested me a thermal printer to easily put on the shipping labels. ShipNerd is the app you need if your business requires frequent shipping.
May 5, 2021
This is great user friendly app that has saved me money on shipping and great convenience scheduling pick ups. Also the customer service has been fantastic.
Thank you so much for taking the time to write a review! Welcome to the Nerd Herd!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more