ShipNerd
Use Our Volume Discounts To Ship With The Best
Rating
4.5
feedback
25
chart
#6,761
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Nov. 15, 2024
Random charges... additional shipping charges. (Got charged an additional $300 for a shipping label that I was charged roughly $110 the first time already) Yes you save a few dollars using this app but later on you get additional charges on shipments after looking through my account. Indicting weight or size of box are wrong. I have been shipping for over 5 years, and I always check my scales. I order my boxes from Uline and I purposely always leave the box size label outside so the carrier doesn't measure them. I have never dealt with this by using the Shopify shipping portal, which I will just continue using it. Not worth the headache.
Hi, Richard. Thank you for taking the time to post feedback. We completely understand that unexpected shipping adjustments are frustrating. Shipping rates on ShipNerd are obtained in real time from couriers based on the weight and dimensions provided by the shipper when creating a shipping label. ShipNerd has no way of knowing what customers are shipping, how the items are being packaged, and whether the weights and dimensions entered are accurate -- which is why we charge based on the courier audited weights and dimensions. Per the invoice you received, your shipment incurred 3 shipping adjustments: (1) The carrier audited your shipment to be larger then what you had indicated when generating your shipping label. (2) There was an address correction fee as the carrier had to add a unit / apartment number to the delivery address (3) You indicated that the package was being sent to a commercial address, whereas the delivery was to a residential address. If you feel any of these adjustments are incorrect we would be happy to try and dispute them with the carrier! For full transparency, we’ve just emailed you a snapshot direct from our carrier invoice showing the adjustments which you were just charged for. Again, completely understand the frustration, but the shipping rates quoted on ShipNerd can only be as accurate as the information inputted to generate them.
Sept. 15, 2022
I have been working with Shipnerd for a number of years. Very easy to work with, support is amazing, nice, no nonsense staff. Pricing that blows other services out of the water and the quality of work is very high. The app is super easy and intuitive to use. Big thumbs up and i have been recommending Shipnerd ever since i started to work with them.
Thank you for taking the time to post feedback, greatly appreciated! It's a pleasure working with your team as well, and thank you for being part of the #NERDHERD
Sept. 15, 2022
Awesome service! Made shipping super easy by offering pick ups and our orders get to our customers MUCH faster and CHEAPER than when we shipped with Canada Post. Great customer service and walk through on how to get started with Shipnerd. 10/10 recommend
Thank you for being part of the #NERDHERD! Happy to hear that we've been able to save you time and money :)
Oct. 19, 2021
I ship packages everyday and I use ShipNerd for all my shipping labels. Not only do they have the best shipping rates that I've seen, they also have a great customer service team. Steve from ShipNerd has answered all my questions and even developed some code to automatically schedule a daily pick up with my courier. He also suggested me a thermal printer to easily put on the shipping labels. ShipNerd is the app you need if your business requires frequent shipping.
May 5, 2021
This is great user friendly app that has saved me money on shipping and great convenience scheduling pick ups. Also the customer service has been fantastic.
Thank you so much for taking the time to write a review! Welcome to the Nerd Herd!
Oct. 16, 2020
An excellent time saving app for your Shopify store. Great support and extremely easy to use and integrate into your store. I can create a label batch and have all my orders cleared in minutes with no problems at all. I would definitely recommend this app to anyone who needs to save time on processing orders.
July 31, 2020
Substantially better rates than we were able to get from our previous provider. The automatic fulfillment is very nice. The staff have also been excellent, friendly, helpful, knowledgeable and effective.
July 16, 2020
I can't say enough good things about ShipNerd. Not only did they cut our shipping costs in half, they deliver incredible service. Steve and his team have been there for us whenever we've needed them and they have been very patient and adaptable to our needs. The personal service, and knowing that you're not just another number, certainly helps get things done quickly. Moving to ShipNerd for our shipping needs is one of the best decisions we've made as a company.
July 16, 2020
This app saves me so much in shipping - without a doubt it has the best discounts you can find out there, plus it's free to install. Super easy to use with integration to Shopify. AND customer service is super friendly, helpful, and responsive. Would highly recommend!
April 29, 2020
Easy to use, very straightforward & very prompt replies when issues need to be resolved! Addresses are automatically synced to orders! Pricing is VERY competitive, best we've seen yet. Would definitely recommend.
April 28, 2020
Highly highly recommend this app, especially to fellow Canadians who get killed by Canada Posts rates. I’ve save so much money, and it’s was more dependable and faster. We get so many messages from customers commenting how quick our shipping is. Couldn’t do it without ShipNerd.
April 28, 2020
Easy to use interface with minimal clicks to a printed label. Automatically Syncs with your shopify store when starting up the App. Their shipping prices are quite competitive and support is excellent. Highly recommend this time and money saving app.
April 28, 2020
I use this app and recommend it to all business for their shipping needs. Its easy to use and it works great!
Jan. 27, 2020
We’re based in Vancouver, BC and were using ShipNerd only for shipments within Canada. To our US customers we shipped out Blaine, WA with FedEx. Until Steve pointed out that it could be cheaper to ship from Vancouver to anywhere in the US directly. It was hard to believe but – know what? – turned out that he was totally right! We’ve been saving bundles ever since. So, muchas gracias, Steve! You’re the best. On a scale from 1 to 10, you deserve 11 points!
Jan. 19, 2020
Top-notch customer service. Steve always goes extra miles to support. The price is good. I hope they will add FedEx and USPS.
Jan. 9, 2020
Been using this app for about half a year, best UPS Shipping prices and great customer service. Steve is a super nice guy.
Jan. 7, 2020
Excellent time saver and improves shipping address accuracy. ShipNerd rates are excellent and the customer support is second to none. If you have ever tried to get through to customer support with the big couriers you know how infuriating that can be. One quick email to our rep Steve and he is on it usually within minutes!
Dec. 2, 2019
This app is helping my small business save hundreds of dollars on shipping costs every month. We've been dealing with Steve and he has been great thus far. Highly recommend their app and service.
Dec. 2, 2019
At The Abbey we run multiple sites. The integration with our two shopify stores is great. Customer service is top notch. If you have any question shoot them a e-mail or feel free to contact me at https://theabbeycollection.ca/pages/get-in-touch
Nov. 21, 2019
Full integration with Shopify. The best part is the customer service, outstanding. That's what matters because you could find other options with similar features, but not with this customer service. Hopefully, growing won't make them lose that personal touch