Shipoff: Shipping Offer
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the team at Cirkle Studio. Customers highlight the responsiveness, patience, and efficiency of the support team, particularly mentioning individuals like Manoj Socha, Sid, Divyeshkumar D., and Rakshit for their exceptional assistance. Users appreciate how the app effectively solves complex shipping issues, such as stacked shipping rates and multiple inventory sources, making it easy to customize and set up. The app's intuitive interface, quick resolution of problems, and ability to address specific shipping requirements receive high praise from merchants. However, some users mention that the app's interface can be overwhelming due to the numerous options available, but they emphasize the excellent and fast support provided by the team.
I have been using this App for over a year and I am very happy with how it is working. Most importantly, the customer service from the team at Cirkle Studio is fantastic. They are responsive, patient and respectful, and work with you to find the best solution for what you want as your desired outcome. Shout out to Manoj Socha who took the time to review my configuration and patiently explain exactly how the App worked to achieve my goals. Well done and thanks to the Cirkle Studio team.
Shipoff has fully solved our issue of shipping prices being stacked when orders have items from multi inventory sources. Sid was very responsive and helpful in the set up, but the app is very intuitive and easy to customise to our own very complex requirements. We were up and running and fully functional in a couple of hours from install. I spent a long time trying other shipping apps before I came across Shipoff, and none were able to solve the issue of stacked rates, due to Shopify sending multi inventory orders as separate orders based on the inventory location. Now we simply have shipping profiles set up on Shopify's native shipping set up and have rules set on Shipoff to counter the stacked rates
Divyeshkumar D. was incredibly knowledgeable and helped resolve an issue I had with the app quickly and efficiently. The issue also was affecting a different unrelated app as well, and his diagnosis helped in resolving the issue with the other unrelated app.
I am still learnign all thing Shopify and it is hard going at times. I have struggled to find a solution to being able to give my customers with a Dealer tag a discount on shipping, as ai have an automatic discount on products. I downloaded this app and struggled with what turned out to be "issues I created" in the conditions. The support team were fabulous. They were so patient and kind as they worked through it with me. once I fixed my errors it worked like a dream. It looks fabulous and is super easy to grasp (once I fixed my errors). Highly recommend!! Its clean, easy to use and does what it says it will. Alot of the apps I tried earlier did not.
This app is great works exactly as i need it too and when theres a missing feature they'll even add the feature on if possible, Siddharth is so helpful!
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