Shipoff: Shipping Offer
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the responsiveness, patience, and efficiency of the support staff, particularly mentioning individuals like Sid, Rakshit, and Divyeshkumar D. The app itself was commended for solving complex shipping issues, such as stacked shipping rates and multiple inventory sources, with ease and customization options. Users appreciated the intuitive interface and the quick resolution of their problems. However, a few users mentioned that the app can be a bit confusing initially due to the multitude of options available, but the exceptional support team quickly assists in navigating through any difficulties.
First off, it's important to note that this app is fully functional with Shopify's Basic plan and doesn't require any upgrade on that end. Shopify has made it very difficult to moderate shipping charges for the customer at checkout and negatively impacts conversion without upgrading plans to enable the Shipping Discount Block or Third Party Carrier-Calculated Shipping Rates. This app provides a solution at an affordable price for smaller stores. The interface for the app may not be immediately intuitive as there aren't simple buttons that explicitly say things like "if more than two rates apply discount this rate," etc. and instead is presented more akin to skeleton code and require you to come up with an algorithm that solves your particular conditions. That said, the support team is VERY helpful with this and all you need to do is contact them and they will help you set it up if you find yourself unsure of where to start so this should not detract anyone from trying this app. Once you understand how it works and what options are available within the framework Shopify has created it is very powerful. I debated between awarding this app 4 or 5 stars because of the interface, but in the end their customer service delivers exactly what you pay for, and for the price is excellent. Making the interface more intuitive would be the only note I have.
They were very helpful. Its a bit confusing at first, but I got on with their support and they were very helpful.
I have been using this App for over a year and I am very happy with how it is working. Most importantly, the customer service from the team at Cirkle Studio is fantastic. They are responsive, patient and respectful, and work with you to find the best solution for what you want as your desired outcome. Shout out to Manoj Socha who took the time to review my configuration and patiently explain exactly how the App worked to achieve my goals. Well done and thanks to the Cirkle Studio team.
Shipoff has fully solved our issue of shipping prices being stacked when orders have items from multi inventory sources. Sid was very responsive and helpful in the set up, but the app is very intuitive and easy to customise to our own very complex requirements. We were up and running and fully functional in a couple of hours from install. I spent a long time trying other shipping apps before I came across Shipoff, and none were able to solve the issue of stacked rates, due to Shopify sending multi inventory orders as separate orders based on the inventory location. Now we simply have shipping profiles set up on Shopify's native shipping set up and have rules set on Shipoff to counter the stacked rates
Divyeshkumar D. was incredibly knowledgeable and helped resolve an issue I had with the app quickly and efficiently. The issue also was affecting a different unrelated app as well, and his diagnosis helped in resolving the issue with the other unrelated app.
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