Cavalry
The comprehensive post-purchase customer experience
Rating
4.0
feedback
14
chart
#3,249
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
21%
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Less than a year
36%
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More than a year
29%
Reviews Summary
The reviews for the Shipped Suite app are overwhelmingly positive, with users praising its effectiveness in automating customer support, handling complex issues, and reducing the need for human intervention. Customers appreciate the advanced AI capabilities of the app, its user-friendliness, and the exceptional customer service provided by the Shipped team. The app has been described as easy to use, valuable for customers, and a revenue-generating tool. However, there are a couple of negative reviews mentioning issues with installation delays, compatibility problems, and unauthorized charges in the cart. Overall, the Shipped Suite app seems to be a highly recommended solution for e-commerce retailers seeking advanced AI customer support agents and shipping protection.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 29, 2025
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Jan. 29, 2025
Cavalry has made my life so much easier. Having a lean team on our company, it's great to know we have Cavalry offering customer support 24/7 in real-time. It has a higher CSAT than our previous outsourced agency while also being much more affordable.
Jan. 17, 2025
Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.
Jan. 16, 2025
We're very happy with our experience with Shipped. We started with a 30-day free trial in 2024 and have been customers for almost one year. We appreciate the advanced level of complexity that their AI agents can handle, not just engaging in conversation with our customers, but proactively solving issues and thinking like our in-house support reps. We highly recommend Shipped Suite for any e-commerce retailers looking for advanced AI customer support agents.
Aug. 7, 2024
Company cant seem to get their story straight. At first they were having delays because our site has a sidebar, then it's suddenly incompatible after 2 weeks of waiting for the install. It seems to me that they have no clue what they are doing. Avoid this company like the plague.
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