Cavalry
The comprehensive post-purchase customer experience
Rating
4.6
feedback
11
chart
#5,559
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
9%
-
Less than a month
36%
-
Less than a year
55%
-
More than a year
0%
Reviews Summary
The reviews for the Shipped Shield Shopify app are overwhelmingly positive, with users praising the app for its ease of use, effectiveness in automating customer support, and excellent customer service. Users appreciate the seamless experience, responsiveness of the team, and the value the app adds to their businesses. The app has been described as user-friendly, efficient, and a valuable addition to services. However, there is one negative review mentioning inconsistencies and delays in installation, which suggests room for improvement in communication and compatibility.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2025
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Jan. 29, 2025
Cavalry has made my life so much easier. Having a lean team on our company, it's great to know we have Cavalry offering customer support 24/7 in real-time. It has a higher CSAT than our previous outsourced agency while also being much more affordable.
Jan. 17, 2025
Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.
Aug. 7, 2024
Company cant seem to get their story straight. At first they were having delays because our site has a sidebar, then it's suddenly incompatible after 2 weeks of waiting for the install. It seems to me that they have no clue what they are doing. Avoid this company like the plague.
April 23, 2023
So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more