Shipped Suite
The comprehensive post-purchase customer experience
Rating
2.3
feedback
10
chart
#12,348
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
30%
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Less than a year
50%
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More than a year
10%
Reviews Summary
The reviews for the Shipped Shield Shopify app are quite polarized, with some users expressing extreme dissatisfaction and others praising the app and the team behind it. Negative reviews highlight issues such as delays in installation, compatibility problems, and unauthorized charges. On the other hand, positive reviews emphasize the smooth experience, excellent customer service, user-friendliness, and revenue generation capabilities of the app. The team, especially Jasmine, receives high praise for their responsiveness and efficiency in resolving issues and providing support. Overall, the app seems to have a strong impact on customer satisfaction and operational efficiency for the merchants who have installed it.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 7, 2024
Company cant seem to get their story straight. At first they were having delays because our site has a sidebar, then it's suddenly incompatible after 2 weeks of waiting for the install. It seems to me that they have no clue what they are doing. Avoid this company like the plague.
July 24, 2024
FRAUD APP, THESE PEOPLE ADDED A SHIPPING CHARGE IN MY CART WITHOUT ANY APPROVAL .I REQUEST SHOPIFY TO BLOCK AND REPORT THIS APP.
April 23, 2023
So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!
Feb. 23, 2023
The team at Shipped Suite, headed by Jasmine, has been extraordinary. Their system is designed with user-friendliness in mind, making it simple to use and integrate, and thus an invaluable addition to our services. Additionally, their customer service is truly exceptional, and worthy of recognition. Without reservation, I strongly recommend Shipped Shield to anyone considering their services.
Feb. 15, 2023
Jasmine and the Team at Shipped Suite have been nothing short of outstanding. An initial issue with integrating the Shipped Shield app (due to a code conflict caused by another app I use) was quickly resolved and I am very thankful for the efficient service, expert guidance and friendly communication I have received so far. I have no hesitation in recommending Shipped Suite and the Shipped Shield Shopify app.
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