ShipperHQ: Shipping & Checkout
Overall, the reviews are strongly positive and emphasize that ShipperHQ is a powerful, flexible shipping solution that handles complex shipping logic well. Many merchants say it gives them precise control over shipping rules, carrier rates, delivery dates, dimensional shipping, multi-origin setups, and special cases like oversized items, PO boxes, freight, or products that cannot be combined. Reviewers also frequently mention that the app is reliable, stable, and valuable for improving checkout accuracy and customer experience. A major strength highlighted throughout is the support team: users repeatedly praise the responsiveness, patience, technical knowledge, and willingness of support staff to troubleshoot issues, walk them through setup, and even join calls or meetings to resolve problems. The main negatives are that the app can have a learning curve and may feel intimidating at first, especially for merchants new to shipping-logic software. A few reviewers mention UI quirks, missing features, or that some setup tasks require extra help or paid support, which can be frustrating. There are also isolated complaints about cancellation and subscription handling, and a small number of users feel the product roadmap or core development is lacking. Even so, the dominant sentiment is that the app is highly capable and worth the effort for stores with complex shipping needs.
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We've worked with ShipperHQ and their parent organization since 2013 on several different platforms. We've always been impressed with their software and service. The software is excellent for tailoring shipping rules so the carriers will return shipping prices at the checkout that match what a human would have done by hand. Their technicians are also very good at troubleshooting setups to ensure the rates we show to customers match the rates we pay the carriers.
Easy to set up & use. Gives just the right amount of options without being overwhelming. Support has been great so far!
It's good except for a lot of weirdness in the UI like how they disabled opening in a new tab for shipping rules
Thank you for taking the time to leave a review and for the honest feedback. UI improvements are something we take seriously and this is exactly the kind of input that helps us continue improving the experience for our customers. We will make sure this gets to the right team. And as always feel free to reach out to our support team if anything else comes up.
Fernando von Hapsburg from ShipperHQ was very helpful in resolving our issues with UPS credentials. Thank you for your patience and time. ~Prairie Edge, Rapid City SD
Thank you for taking the time to leave this! So glad Fernando was able to get everything sorted out. We will make sure he sees this.
The app works well and does what we need it to do. The support is excellent, especially Brad who has been very helpful and responsive.
Thank you for the 5-star review! We're glad the app is working well for you and doing exactly what you need. Big thanks for the shoutout to Brad, we'll make sure he sees this!
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