ShipperHQ: All‑In‑One Solution
ShipperHQ - Accurate Shipping Rates at Checkout for Shopify
Rating
4.6
feedback
62
chart
#1,091
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
56%
-
More than a year
37%
Reviews Summary
ShipperHQ is a shipping app that offers a wide range of customization options for ecommerce businesses. The positive aspects highlighted in the reviews include the app's ability to handle complex shipping scenarios, its user-friendly interface, and the excellent customer support provided by the team. Users appreciate the features like customizing shipping rates, offering multiple carriers, and managing various shipping options seamlessly. The support team is praised for being responsive, helpful, and going above and beyond to assist with any issues or questions. However, some negative aspects mentioned include a steep learning curve, difficulties in canceling subscriptions, and instances of technical issues leading to revenue losses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 28, 2024
Do not trust - they avoid cancelling your subscription despite following their cancellation procedure. I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app. Anthony Cantabrana advised I should fill out a form here (https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription) which directs you to this page (https://docs.shipperhq.com/cancel-subcription/) which states "Please contact [email protected] at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation." We followed these instructions and have still been charged. I have emails proving my correspondence. App in question: ShipperHQ: All-In-One Solution If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.
We really messed up, and we’re genuinely sorry about that. We understand how frustrating this must be. Here’s what happened: You should’ve received confirmation that we got your cancellation instructions, and we should’ve ensured your account was canceled smoothly. We’re working on improving our processes to prevent this in the future. Thank you for your patience as we get things sorted out.
June 17, 2024
Great app, Jeremy was very helpful in our migration from our previous platform to our new Shopify site.
March 22, 2024
Lots of options for customization, and an easy solution for offering shipping options via multiple carriers. Their support team gets things done if you need assistance as well. Thanks ShipperHQ for helping us get things all sorted out as we move over to Shopify!
Thank you for the positive feedback! We're thrilled to hear you're enjoying ShipperHQ on Shopify. Your success is what motivates us! Looking forward to supporting your shipping journey.
Feb. 29, 2024
Not only is this a great shipping app with endless options and customizations, but their customer service goes above and beyond. There is a learning curve with ShipperHQ for sure, but Ryan Monk is always so helpful and responds quickly with any of my questions or confusions, takes the time to walk me through the steps and teach me, or even better will just go in there and make the adjustments for me. Thanks Ryan!
Glad to hear it! Big thanks for the kind words about our app and Ryan's standout support.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more