Bar & Cocoa review for ShipperHQ: Shipping & Checkout

This app has a steep, steep learning curve, that should have been my first sign that this app was just a bad idea and not well thought out from the start! Spent hours configuring it, and used it for about 1 week before the problems started resulting in 2 instances of lost revenue which is not okay. If you have Google channel with with automatic shipping for your Product feed settings, beware! This app does not push shipping rates through, and Google Merchant disapproved all of our product listings. We had to manually override and create rates on Google Merchant to fix this problem. That blip of 48 hours while trying to solve this resulted in losses. Then the app suddenly just stopped working one fine morning, and none of our customers were able to checkout with no shipping rates! This resulted in more losses. When I tried support they kept saying it was my settings, but I didn't change anything from one day to the next to result in it not returning rates! I have written in FIVE emails asking for a refund out of principal. None has been offered or issued so this app deserves no stars.