Shippie
Revolutionize Shopify Shipping - Fast, Affordable, Reliable
Rating
4.3
feedback
10
chart
#2,907
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
90%
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More than a year
0%
Reviews Summary
Shippie, a local delivery service within the GTA area, has received mixed reviews from users. Positive aspects highlighted include reliable shipping service, speedy deliveries, responsive customer service, and affordable pricing. Users appreciate the professionalism of the company, the ease of integration with Shopify, and the continuous upgrades to the app interface. However, there are concerns about the app's functionality, with mentions of buggy UI, frequent delays in deliveries, and issues with communication and coordination among drivers. Some users experienced late deliveries, lack of updates, and unprofessional behavior from drivers, leading to a loss of customer trust. Despite these operational flaws, there is hope that Shippie will address these issues as the business grows.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 23, 2024
We have slowly been increasing our deliveries with Shippie over past few year. At first, we were using inner city pallet shipments and the price was great. Then we started shipping local GTA packages with Shippie and they have been reliable. The app isn't great yet (it's linked to our shopify site), but the shipping service has been great and reliable so far. So has the customer service. I am happy with Shippie thus far and hope they continue to expand! D
Dec. 20, 2023
I wanted to like this service. Their promises were not followed through in the end. Their support is overseas and is often quite delayed. Your questions don't get answered and you are constantly running in circles. My orders were delivered late 90% of the time. Delayed by 2-3 days sometimes a full week late. They never updated me, I had my customers reaching out to inquire where there package was a full week later. Shippie's response was there was traffic or protests.. for a whole week? The excuses were never ending. I sent out promo material one day, 150 packages. All of this discussed in advance about the quantity of items needing to be picked up. The first driver came to pick up and said i can't fit that in my car and just abruptly walked out. A second driver arrived an hour later and was still baffled by the amount of orders. No one was clearly communicating. They were all meant to be delivered on the same day. Around 10pm I checked the app and 50 orders were still not delivered. They were going to keep delivering until midnight. I told them to stop immediately as what household wants to receive a knock at their door past 9pm. Very unprofessional. I do not recommend.
Sept. 26, 2023
Good and well intentioned, but not great in terms of reliability. We do a small volume of D2C deliveries within the GTA and we've found that their UI is often buggy and the deliveries are frequently delayed. High marks however, for their customer service and response times. As our business grows, I hope that Shippie fixes these operational flaws that are supposed to be core competencies for a shipping partner and are a major irritant when lack of consistency in delivery times causes loss of customer trust.
Sept. 21, 2023
We are huge fans of the Shippie company and app. We like everything about this company, from the professionalism to the top notch service level to the amazing customer service. Speedy deliveries, my customers are beyond impressed. Keep it up!
Sept. 18, 2023
great service for local orders, we've used them for the last 1 year and its been great ever since.
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