Shippie for Shopify

Shippie

Revolutionize Shopify Shipping - Fast, Affordable, Reliable

Developer
View on App Store

Rating

4.3

feedback

10

Reviews

chart

#3,303

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    90%
  • More than a year
    0%

Reviews Summary

Shippie, a local delivery service within the GTA area, has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the reliability and speed of deliveries provided by Shippie. Customers have been impressed with the professionalism, top-notch service level, and quick response times of the customer service team. The app interface, although not perfect, has evolved into a simple and easy-to-use platform. Users also commend the affordability of the service and the constant upgrades being made to improve the overall experience. However, on the negative side, some users have faced issues with delayed deliveries, buggy UI, and lack of consistency in delivery times. The overseas support team has been criticized for delayed responses and ineffective communication, leading to frustration among users. Despite these operational flaws, there is hope that Shippie will address these issues as the business grows and expands its network.

Highlights

Reliability and speed of deliveries
Customer service and professionalism
App interface and user experience
Affordability and constant upgrades
Issues with delayed deliveries and communication

Rating Breakdown

  • 5
    80% (8 ratings)
  • 4
    0% (0 ratings)
  • 3
    10% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 23, 2024

We have slowly been increasing our deliveries with Shippie over past few year. At first, we were using inner city pallet shipments and the price was great. Then we started shipping local GTA packages with Shippie and they have been reliable. The app isn't great yet (it's linked to our shopify site), but the shipping service has been great and reliable so far. So has the customer service. I am happy with Shippie thus far and hope they continue to expand! D

Using app

--

Total reviews

4

Average rating

5.0

1 / 5 Share

Dec. 20, 2023

I wanted to like this service. Their promises were not followed through in the end. Their support is overseas and is often quite delayed. Your questions don't get answered and you are constantly running in circles. My orders were delivered late 90% of the time. Delayed by 2-3 days sometimes a full week late. They never updated me, I had my customers reaching out to inquire where there package was a full week later. Shippie's response was there was traffic or protests.. for a whole week? The excuses were never ending. I sent out promo material one day, 150 packages. All of this discussed in advance about the quantity of items needing to be picked up. The first driver came to pick up and said i can't fit that in my car and just abruptly walked out. A second driver arrived an hour later and was still baffled by the amount of orders. No one was clearly communicating. They were all meant to be delivered on the same day. Around 10pm I checked the app and 50 orders were still not delivered. They were going to keep delivering until midnight. I told them to stop immediately as what household wants to receive a knock at their door past 9pm. Very unprofessional. I do not recommend.

Using app

5 months

Total reviews

1

Average rating

1.0

3 / 5 Share

Sept. 26, 2023

Good and well intentioned, but not great in terms of reliability. We do a small volume of D2C deliveries within the GTA and we've found that their UI is often buggy and the deliveries are frequently delayed. High marks however, for their customer service and response times. As our business grows, I hope that Shippie fixes these operational flaws that are supposed to be core competencies for a shipping partner and are a major irritant when lack of consistency in delivery times causes loss of customer trust.

Using app

5 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Sept. 21, 2023

We are huge fans of the Shippie company and app. We like everything about this company, from the professionalism to the top notch service level to the amazing customer service. Speedy deliveries, my customers are beyond impressed. Keep it up!

Store

Roll Up

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

great service for local orders, we've used them for the last 1 year and its been great ever since.

Using app

10 months

Total reviews

2

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more