Shippie
Shippie, a Shopify App for shipping services, has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted by users include reliable and speedy deliveries, excellent customer service, professionalism, and affordability. Users appreciate the quick response times of the customer service team and the continuous efforts to upgrade the app's interface. Shippie has been commended for its fast deliveries, especially for local orders, and its competitive pricing, making it a recommended option for businesses seeking reliable shipping services.
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We have slowly been increasing our deliveries with Shippie over past few year. At first, we were using inner city pallet shipments and the price was great. Then we started shipping local GTA packages with Shippie and they have been reliable. The app isn't great yet (it's linked to our shopify site), but the shipping service has been great and reliable so far. So has the customer service. I am happy with Shippie thus far and hope they continue to expand! D
Thank you for your positive review! We're glad to hear about your satisfying experience with our shipping services and customer support. Your feedback on the app is noted and appreciated. Looking forward to continuing our partnership!
I wanted to like this service. Their promises were not followed through in the end. Their support is overseas and is often quite delayed. Your questions don't get answered and you are constantly running in circles. My orders were delivered late 90% of the time. Delayed by 2-3 days sometimes a full week late. They never updated me, I had my customers reaching out to inquire where there package was a full week later. Shippie's response was there was traffic or protests.. for a whole week? The excuses were never ending. I sent out promo material one day, 150 packages. All of this discussed in advance about the quantity of items needing to be picked up. The first driver came to pick up and said i can't fit that in my car and just abruptly walked out. A second driver arrived an hour later and was still baffled by the amount of orders. No one was clearly communicating. They were all meant to be delivered on the same day. Around 10pm I checked the app and 50 orders were still not delivered. They were going to keep delivering until midnight. I told them to stop immediately as what household wants to receive a knock at their door past 9pm. Very unprofessional. I do not recommend.
I'm truly sorry to hear about your negative experience with our service. We take your concerns about delayed deliveries, communication issues, and the handling of your orders very seriously. Please accept our apologies for the inconvenience caused. We're committed to addressing these issues and improving our service. Your feedback is invaluable in this process.
Good and well intentioned, but not great in terms of reliability. We do a small volume of D2C deliveries within the GTA and we've found that their UI is often buggy and the deliveries are frequently delayed. High marks however, for their customer service and response times. As our business grows, I hope that Shippie fixes these operational flaws that are supposed to be core competencies for a shipping partner and are a major irritant when lack of consistency in delivery times causes loss of customer trust.
We are huge fans of the Shippie company and app. We like everything about this company, from the professionalism to the top notch service level to the amazing customer service. Speedy deliveries, my customers are beyond impressed. Keep it up!
great service for local orders, we've used them for the last 1 year and its been great ever since.
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