Sales Box ‑ Free Shipping Bar
Sales Box Shopify Smart Free Shipping Bar Solution
Rating
3.7
feedback
21
chart
#4,392
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
14%
-
Less than a year
48%
-
More than a year
29%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, customers appreciate the app's functionality, such as the ability to display promotions quickly, group discount codes for different products, and add customized messages on product pages. The customer service is also praised for being quick, responsive, and helpful in solving issues. However, there are several negative aspects highlighted in the reviews. Many users complain about the lack of timely and efficient customer support, with long wait times for responses and unhelpful interactions. Some users also mention issues with app updates causing problems on their stores, such as crashing or missing functionality. Additionally, there are complaints about the app not being updated to support Shopify 2.0 and difficulties in customizing settings like colors and shipping options.
Highlights
Review RSS Feed
All reviews
Sept. 26, 2023
The sale box displays a lot of information and allows our customers to see promotions quickly. It is a very good software and the customer service solves the problem very fast.
Hi there, Here's Anna from Sales Box ‑ Shipping & Offers Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Anna Sales Box ‑ Shipping & Offers Support Team
Aug. 31, 2023
Customer service was very quick to respond and solve the problem. They deserve a favorable review. Good App
Hi there, This is Petey from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Sales Box users like you. Along with Sales Box, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Petey Sales Box ‑ Shipping & Offers Support Team
April 14, 2023
This plugin is very convenient for me because it allows me to display different discount codes for different products very quickly through the grouping feature. At the same time, their customer service team is really fast, patient and professional, we inevitably encountered some trouble, and the great customer service team made me feel at ease. 100 stars for Raymond.
Hi there, This is Andy from Sales Box ‑ Shipping & Offers Support Team. We are glad that you have had a great experience with our support when using Sales Box. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Sales Box, but also other our FireApps applications and e-commerce tips to have your business getting better and better. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Andy Sales Box ‑ Shipping & Offers Support Team
Sept. 26, 2022
The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, when I got a hold of a "Developer rep" I was basically told to fix it myself using their code tool which also does not work. Honestly disappointing...
Hi there, Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us. For the bad support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your understanding in this situation. As we have checked your case, one of my colleague is following your case, please kindly check your email and let them know if you need further support. Regards, Brian Sales Box ‑ Shipping & Offers Support Team
Jan. 19, 2022
Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!
Hi Matt, Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us. For the bad support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. As I have checked your case, my colleague is supporting your case, please kindly check their response and let them know if you need further support. Regards, Carrick Sales Box ‑ Shipping & Offers Support Team
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