PICSIFIED review for Sales Box ‑ Free Shipping Bar
Sept. 26, 2022
The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, when I got a hold of a "Developer rep" I was basically told to fix it myself using their code tool which also does not work. Honestly disappointing...
Hi there, Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us. For the bad support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your understanding in this situation. As we have checked your case, one of my colleague is following your case, please kindly check your email and let them know if you need further support. Regards, Brian Sales Box ‑ Shipping & Offers Support Team
