ShipPro... Shipping Protection
ShipProtect - Offer Shipping Protection | Shopify App
Rating
4.5
feedback
36
chart
#2,466
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
56%
-
Less than a year
36%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising the easy installation process and quick, helpful customer support, while others express frustration with slow or ineffective support and issues with the app not working as expected. Positive themes include easy installation, fast and helpful customer support, and increased conversion rates. On the other hand, negative themes include slow support responses, app not functioning properly, and difficulties in getting refunds for non-working months.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 11, 2024
Bad support bad app. The support is very slow and the app didn't work. they said to wait 24/7 after I paid
Dec. 6, 2024
Support is slow. I've been paying for this app for 4 months, and it worked well initially. For the last 3 months it has been installed but not working and support keeps replying saying "please kindly note the issue is fixed". I send videos showing the app is not working, and then they tell me they will look into it, then again confirm it's fixed. I've asked for proof from them where they see it working and they have not provided. I have also asked for a refund for the months this hasn't worked and they have ignored the request. The last email I received from them was after again showing a video that the app is not functioning, and they said they will get back to me in 12-24 hours. It has been 3 days and I have followed up daily with no response. Will update my review if they can get their app working, but right now we're missing tons of revenue for BFCM due to slow and inadequate support. Wish I had switched before BFCM.
Oct. 15, 2024
Easy to install, customer support is so quick and helpful! Loving it so far!
Oct. 12, 2024
Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.
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