ShipProtect ShippingProtection
Sell shipping protection to increase trust and recover costs
Rating
4.3
feedback
38
chart
#4,579
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
45%
-
Less than a year
37%
-
More than a year
3%
Reviews Summary
The reviews for Ship Protect are mixed, with both positive and negative feedback from users. Positive aspects include the app being a game-changer for some merchants, providing peace of mind to customers, driving extra margin without adding friction at checkout, and having great customer support. On the other hand, negative aspects mentioned by users include glitches in the app, challenges in customization, and issues with the initial setup and functionality. Some users also expressed frustration with the communication process for resolving issues and the lack of certain features like decimal points in pricing options.
Highlights
Review RSS Feed
All reviews
Nov. 5, 2025
Very glitchy. Would appear as a product to purchase. Had reached out multiple times, would disappear for a while then show up again as a product on our store. Would also have 100's of pricing options that re-appear after deleting them. Got a lot to work on
Store
GF Oats Australia
Using app
7 months
Sept. 26, 2025
Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout. One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful. If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.
June 19, 2025
This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.
Sorry to hear the frustration here - as per conversations we are doing our best to work within the limitations of Shopify for digital products. Most stores ask their 3pl to work with those limitations. Glad we got to a solution in the end that wasn't ideal but still got as close as we could.
March 5, 2025
Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!
March 3, 2025
Haven't had a chance to run tests yet on this new app to us but the customer service is one of the best! Angelica responded quickly and was easy to work with. This + monster carts will be a game changer.
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