ShipPro Shipping Protection
ShipProtect - Offer Shipping Protection | Shopify App
Rating
4.4
feedback
39
chart
#3,324
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
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Less than a day
8%
-
Less than a month
44%
-
Less than a year
33%
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More than a year
3%
Reviews Summary
The reviews for the Ship Protect Shopify App are a mix of positive and negative feedback. On the positive side, many users praise the app for its effectiveness in providing shipping protection, increasing customer trust, and driving additional revenue. The customer support team, particularly highlighted individuals like Angelica and Ty, is commended for being responsive, helpful, and knowledgeable. Users appreciate the ease of installation and customization options offered by the app. However, on the negative side, some users have reported issues with glitches, such as products appearing and disappearing on the store, pricing options reappearing after deletion, and challenges with customization and technical support. Overall, the app seems to have a significant impact on conversion rates, revenue generation, and customer satisfaction, but there are areas that need improvement in terms of technical issues and communication with the development team.
Highlights
Review RSS Feed
All reviews
Nov. 5, 2025
Very glitchy. Would appear as a product to purchase. Had reached out multiple times, would disappear for a while then show up again as a product on our store. Would also have 100's of pricing options that re-appear after deleting them. Got a lot to work on
Store
Using app
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Sept. 26, 2025
Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout. One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful. If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.
June 19, 2025
This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.
Sorry to hear the frustration here - as per conversations we are doing our best to work within the limitations of Shopify for digital products. Most stores ask their 3pl to work with those limitations. Glad we got to a solution in the end that wasn't ideal but still got as close as we could.
March 5, 2025
Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!
March 3, 2025
Haven't had a chance to run tests yet on this new app to us but the customer service is one of the best! Angelica responded quickly and was easy to work with. This + monster carts will be a game changer.
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