OrderArmor Shipping Protection
The reviews are mixed, but lean positive overall. Many merchants praise the app for being easy to install and use, solid in functionality, and effective for shipping protection or in-house insurance. Several reviewers also highlight strong business value, noting that customers appreciate the protection option and that merchants can keep the premium, which helps increase revenue. Support is a major strength in the positive reviews, with multiple users describing the team as fast, helpful, and willing to make styling or setup changes quickly. On the negative side, a few reviewers report serious reliability and compatibility issues. Some mention the app not working properly on certain themes, including Prestige, or encountering backend errors such as a 503 failure. Support responsiveness is inconsistent in the negative feedback: while some users say the help desk was responsive, others report very slow or nearly absent replies, leaving them unable to set up the app or resolve issues. Overall, the app seems valuable when it works, but theme compatibility and support consistency are the main concerns.
Review RSS feed
Very slow customer service. I am not able to setup the app due to no reply in chat.
We got "Error 503 Backend fetch failed". Can anyone help us?
Excellent customer service! Reached out about a styling issue and had it resolved within an hour. I asked for multiple changes and iterations which the team had no problem implementing right away. The product itself seems solid. Simple, easy to use, and still has all the features you need for shipping protection. Definitely think this is the best solution on Shopify after installing multiple others before this.
Highly recommend so far. Had to switch over from Navidium after our customers were unable to checkout. Navidium spent over 8 days not doing anything about it, and OrderArmor's live chat corrected the issue within 15 minutes. Highly recommend.
OrderArmor has been a great add-on for our store! It was easy to set up, and our customers love having the option to protect their orders. What’s even better—we get to keep the full premium, which adds to our bottom line. The support team is quick and helpful too. Highly recommend for any store that wants to build trust and boost profits.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.