ShipProtect ShippingProtection
Ship Protect is a Shopify App that has received mixed reviews from ecommerce merchants. Some users have praised the app for being a game-changer, providing peace of mind to customers, driving extra margin, and having excellent customer support. On the other hand, there are complaints about glitches, pricing options reappearing after deletion, and challenges with customization and technical support. Overall, the app seems to have a positive impact on revenue and customer trust, but there are areas that need improvement in terms of functionality and user experience.
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Very glitchy. Would appear as a product to purchase. Had reached out multiple times, would disappear for a while then show up again as a product on our store. Would also have 100's of pricing options that re-appear after deleting them. Got a lot to work on
Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout. One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful. If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.
This app does function quite well, but other challenges haven't been so pleasant. I have needed to ask how to avoid a Ship Protect message ('there are other items from your order not included in this shipment') appearing on the first page of the packing slip. I have also needed to ask how to avoid Ship Protect appearing on a new additional page of the packing slip. The first point of contact always has to ask a dev for these questions (but surely these are known and common problems). The dev then passes on a message, unedited, using language the layman doesn't understand; and with what looks like three long blocks of code change options with no explanation for which one to use. Surely they checked my website when I asked how to fix the issue. And each time I ask can't one of the devs just change the code and fix it in 5 mins instead of exchanging these messages for weeks, that question is not answered. So, the second problem is still not fixed.
Sorry to hear the frustration here - as per conversations we are doing our best to work within the limitations of Shopify for digital products. Most stores ask their 3pl to work with those limitations. Glad we got to a solution in the end that wasn't ideal but still got as close as we could.
Great support in the app, very quick reply and help. Shipping protection has given my customers more trust in my brand and help cover those lost packages!
Haven't had a chance to run tests yet on this new app to us but the customer service is one of the best! Angelica responded quickly and was easy to work with. This + monster carts will be a game changer.
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