ShipProtect ShippingProtection
The reviews for ShipProtect are overwhelmingly positive, with users praising the app for its ability to protect customers' orders, boost average order value, and build trust in their brand. The customer service, particularly from individuals like Angelica and Charlene, is highlighted as exceptional, with quick responses and effective problem-solving. Users appreciate the seamless integration of the app into their store and the positive impact it has on revenue. However, some negative feedback mentions glitches in the app, such as issues with pricing options and challenges with customization on packing slips.
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I love how ShipProtect helps me protect my customers’ orders while avoiding losses from packages that are lost, damaged, or stolen. It helps build trust in my brand, improves my website, and boosts my average order value. A big shoutout to Angelica!!! She was incredibly helpful with setting up ShipProtect on my Shopify store. I asked her to remove something from the widget, and she handled it instantly. She was also very friendly throughout the entire process!
i wanted to use it but when live, and clicked, it stayed stuck on generating offer... never went to checkout.
I absolutely love this app. Around 40% of my customers add shipping protection during checkout, which has boosted my AOV significantly. What I really like is that the team at monstersapp can integrate it directly into a button, making it super easy for customers to select with almost no friction. I'm telling you, little things like this matter a lot. Even an extra $5 per customer adds up fast. I have yet to be disappointed with their service. Charlene and the team have been awesome to work with, super fast responses and they get problems solved instantly. If you're thinking about it, just download the damn APP!! You won't regret it.
Very glitchy. Would appear as a product to purchase. Had reached out multiple times, would disappear for a while then show up again as a product on our store. Would also have 100's of pricing options that re-appear after deleting them. Got a lot to work on
Ship Protect has been a game-changer for us. What used to be a pure expense (lost or damaged orders) now actually raises the bottom line. Customers love the peace of mind, and we love that it drives extra margin without adding friction at checkout. One thing that stands out is the team behind it. When Shopify changes the rules or throws up new hurdles, Ship Protect adapts quickly with crafty solutions that keep everything running smoothly, and when the rare issue does pop up, their support is excellent — fast, professional, and genuinely helpful. If you run e-commerce and haven’t implemented Ship Protect yet, you’re leaving both money and customer trust on the table.
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