Shipduo Freight LTL Shipping
The reviews for ShipDuo are overwhelmingly positive, highlighting the excellent customer support, seamless integration with Shopify, and the app's ability to simplify both LTL and small parcel shipping processes. Customers appreciate the hands-on support provided by the ShipDuo team, quick responses to inquiries, and the custom solutions offered for specific business needs. The app is praised for making freight shipping easier, saving time, and improving the overall customer experience. Users also mention the competitive rates, reliable service, and the team's dedication to helping businesses succeed. However, there was one negative review mentioning a critical bug with multi-piece shipments and a lack of responsiveness from customer support, which could be an area for improvement.
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Working with ShipDuo has been a positive experience. They offer a unique service by being able to show both small parcel and LTL carrier rates for your website. As we were working through the build of our site they were helpful and responsive in answering the questions that came up. I would recommend!
This app is unsupported. The app is failing to give a rate 30.5% of the time for us. When we reached out to support, they replied with a templated message saying that they would look into the issue and never did. It's been 2 months and we've followed up multiple times.
Easy to use, great customer service and support. Easy to run rates at scale both automatically through the website and outside of the website
Excellent customer support and a very responsive team. We’ve had a great experience working with Shipduo. Nick has been incredibly helpful in troubleshooting our freight-rate setup, identifying configuration issues, and working with us to create solutions for our larger orders. When we’ve needed adjustments, the team has responded quickly and implemented them. We really appreciate the hands-on support and willingness to work through the details with us.
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