Shipduo Freight LTL Shipping
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Very easy setup I look forward to using this app
This app makes small parcel and LTL so much easier in fulfilling orders. Highly recommend this app. Great support!!!
Such a great app and a great team. Could not be happier. We had a few edge cases and the team quickly provided us with a custom solution to solve our issues.
We moved from two other apps before finding shipduo and are extremely happy with both the app and the team. Their customer service is top notch and the app is miles better than everything else in the market.
ShipDuo makes our work easier and saves us time. The ShipDuo team is also very helpful, providing quick responses and solutions to any issues that may arise.
Exceptional Shipping Platform with Outstanding Support! ShipDuo has exceeded our expectations. Their customer service is exceptional—responsive, knowledgeable, and genuinely invested in helping us succeed. The platform is intuitive and includes everything we need for LTL shipping. The Shopify integration actually works reliably, which has been a huge improvement over other solutions we've tried. We also love the branded tracking page and customer portal, which provide a much better post-purchase experience for our customers. If you're looking for a dependable shipping platform with excellent LTL capabilities, seamless Shopify integration, and top-notch support, I highly recommend ShipDuo.
I honestly don't know how we'd do it without Shipduo. We've been using them since both of our companies were just getting started, and it's been great watching us grow alongside each other. Shipduo gives us something that's hard to put a price on: peace of mind. We don't have to worry about shipping or the customer experience after an order is placed—they handle that so we can focus on growing our business and taking care of our customers. The app has been incredibly reliable, and any time we've needed help, Nick, Bryan, and the entire Shipduo team have been responsive, knowledgeable, and genuinely invested in finding a solution. That level of support is rare. If you're looking for the best Shopify shipping app, this is it. Great software, exceptional support, and a team that truly cares about their customers. I recommend Shipduo without hesitation.
The Ship Duo team is awesome start to finish! They helped us get the system integrated to our store making it a seamless transition. Davis and his team are ALWAYS on top of the ball and happy to help when ever we need them. Strongly recommend using them. Hunter Chief Operation Officer Roof Ark
we love shipduo! Makes shipping freight as easy as shipping ground packages via shipstation
Easy to install and use, competitive rates and quick pick ups.
Critical bug and zero customer support! Read but completely ignored. The app has a major issue with multi-piece shipments. My order has 8 boxes, but the system only generated 1 label showing "1 of 1" in the top right corner. Shipping 8 boxes with a single "1 of 1" label is impossible and risks losing packages. To make things worse, I contacted their customer support via live chat to fix this, and they read my messages but completely ignored them. On top of that, the system doesn't even provide an option or button to cancel/refund the label so I can buy it elsewhere. Highly unprofessional for a business-critical shipping app. Avoid if you want reliable fulfillment!
Hi, We sincerely apologize for the experience you had. You are correct that your shipment should have generated a separate label for each box, and we understand how frustrating and concerning that was. After reviewing the shipment, we found the issue was related to the specific UPS Ground Saver service selected through our third-party label provider. That service returned an inaccurate rate and only generated one label instead of the required multi-piece labels. We have since turned off that service to prevent this from happening again. We also apologize for the delay in response. Your message came in after our normal U.S. business hours and was seen by a developer who does not handle customer support. Our after-hours auto-response should have been sent, but it did not trigger properly in this case. That is on us, and we understand why it felt like you were ignored. To clarify, Shipduo does have a Cancel Shipment option under the shipment status dropdown, but we understand this was not clear enough and we will work to make that easier to find. Your shipment has already been voided/refunded, and we have taken steps to make sure this specific issue does not happen again. We hope you will reconsider your review based on how this was resolved, but either way, we appreciate you bringing this to our attention so we could correct it. — Shipduo Team
Great app that takes the confusion out of shipping! Game changer for LTL
Smarty Supply Co. is incredibly grateful for ShipDuo. As a manufacturer of bulky, heavy products, shipping has always been one of our biggest challenges. Working with independent shipping vendors often led to inconsistent pricing, service, and results. ShipDuo has completely changed the game for us, not only by providing consistency and reliability, but also by significantly improving our shipping profitability. Beyond the outstanding functionality of the app, the customer service has been second to none. The ShipDuo team is responsive, knowledgeable, and genuinely invested in our success. Whenever we've had questions or needed support, they've been quick to provide solutions and show us how to maximize the platform's capabilities. ShipDuo has become an invaluable part of our business operations, and we highly recommend it to any company looking to streamline shipping, improve efficiency, and reduce costs.
Good guys, great customer service. Care about their customers.
Software is fantastic for streamlining our LTL freight booking processes and the team is extremely responsive
Finally!!! A platform that makes freight as easy as ground on shipstation.
We use Shipduo all the time for our pallet shipments and it’s been a really great experience. The rate comparisons are reliable and it makes handling larger shipments much easier for us. Everything has been smooth so far with no issues or surprises. It’s a solid tool if you’re dealing with bulk or pallet shipping. Highly recommend!
Good experience, customer service always available when you need help with shipments, even after hours!
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