Shipduo Freight LTL Shipping
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Excellent customer support and a very responsive team. We’ve had a great experience working with Shipduo. Nick has been incredibly helpful in troubleshooting our freight-rate setup, identifying configuration issues, and working with us to create solutions for our larger orders. When we’ve needed adjustments, the team has responded quickly and implemented them. We really appreciate the hands-on support and willingness to work through the details with us.
Davis was awesome to work with. Highly recommend, integrates well with our website!
ShipDuo was fantastic in providing a solution to a years-long headache in calculating shipping on our website. We ship both LTL and small package, so finding a solution that would integrate with Shopify and Shopify POS seamlessly while integrating many carriers was a necessity. We now have robust tracking for our customers, a complete sync between our POS and shipping platform, and are no longer using three different shipping platforms. They handled onboarding from our transition from WooCommerce into Shopify and have been very accommodating when trying to find custom methods that work for our business. Thanks, ShipDuo! - The Cashmans Team
Great customer service! Lovely team to work with
Thank you for the kind words! It’s a pleasure working with your team. We’re committed to providing responsive customer service and making small-parcel and LTL shipping and order fulfillment easier with Shipduo. We truly appreciate your support!
Very easy setup I look forward to using this app
Thanks for sharing your first impression! We’re glad the setup was easy and excited to help you get started with Shipduo. Our team is here whenever you need a hand.
This app makes small parcel and LTL so much easier in fulfilling orders. Highly recommend this app. Great support!!!
Thank you for the fantastic review! We’re thrilled that Shipduo makes small-parcel and LTL shipping easier for your order fulfillment. Our team is always here to provide dependable support and help streamline your shipping workflow. We appreciate the recommendation!
Such a great app and a great team. Could not be happier. We had a few edge cases and the team quickly provided us with a custom solution to solve our issues.
Thank you for the kind words! We’re glad our team could work through your unique shipping requirements and deliver a custom solution that fits your Shopify store. We appreciate the opportunity to help and look forward to continuing to support your business!
We moved from two other apps before finding shipduo and are extremely happy with both the app and the team. Their customer service is top notch and the app is miles better than everything else in the market.
Thank you for choosing Shipduo after trying other shipping apps! We’re so glad you’ve found a Shopify shipping solution and support team you can count on. We appreciate your trust and look forward to supporting your business as it grows.
ShipDuo makes our work easier and saves us time. The ShipDuo team is also very helpful, providing quick responses and solutions to any issues that may arise.
We’re happy to hear that Shipduo is making your shipping workflow easier and saving your team time! Providing helpful, responsive shipping support is a priority for us, so your feedback means a lot. Thank you for sharing your experience!
Easy to use
Thank you for your review! We’re glad Shipduo has made managing your LTL shipping and order fulfillment easy. Providing a simple, user-friendly shipping solution is one of our top priorities, and we appreciate having you with us!
This app has been amazing for our business. The team at Shipduo really know what they are doing. We were set up and shipping in no time. Really easy to edit and getting support from them is always ver simple. I highly recommend this app if you need automated LTL options!
Exceptional Shipping Platform with Outstanding Support! ShipDuo has exceeded our expectations. Their customer service is exceptional—responsive, knowledgeable, and genuinely invested in helping us succeed. The platform is intuitive and includes everything we need for LTL shipping. The Shopify integration actually works reliably, which has been a huge improvement over other solutions we've tried. We also love the branded tracking page and customer portal, which provide a much better post-purchase experience for our customers. If you're looking for a dependable shipping platform with excellent LTL capabilities, seamless Shopify integration, and top-notch support, I highly recommend ShipDuo.
Thank you for such a thoughtful review! We’re thrilled that Shipduo’s LTL shipping capabilities and reliable Shopify integration are working well for your business. It’s especially rewarding to hear that the branded tracking page and customer portal are improving your customers’ post-purchase experience. We appreciate your recommendation and look forward to continuing to support your team!
I honestly don't know how we'd do it without Shipduo. We've been using them since both of our companies were just getting started, and it's been great watching us grow alongside each other. Shipduo gives us something that's hard to put a price on: peace of mind. We don't have to worry about shipping or the customer experience after an order is placed—they handle that so we can focus on growing our business and taking care of our customers. The app has been incredibly reliable, and any time we've needed help, Nick, Bryan, and the entire Shipduo team have been responsive, knowledgeable, and genuinely invested in finding a solution. That level of support is rare. If you're looking for the best Shopify shipping app, this is it. Great software, exceptional support, and a team that truly cares about their customers. I recommend Shipduo without hesitation.
The Ship Duo team is awesome start to finish! They helped us get the system integrated to our store making it a seamless transition. Davis and his team are ALWAYS on top of the ball and happy to help when ever we need them. Strongly recommend using them. Hunter Chief Operation Officer Roof Ark
Thank you, Hunter! Davis and the entire Shipduo team have enjoyed helping Roof Ark get connected and ready to ship. We’re glad your Shopify shipping integration went smoothly, and we’re always happy to help your team get the most out of the platform.
we love shipduo! Makes shipping freight as easy as shipping ground packages via shipstation
Easy to install and use, competitive rates and quick pick ups.
Critical bug and zero customer support! Read but completely ignored. The app has a major issue with multi-piece shipments. My order has 8 boxes, but the system only generated 1 label showing "1 of 1" in the top right corner. Shipping 8 boxes with a single "1 of 1" label is impossible and risks losing packages. To make things worse, I contacted their customer support via live chat to fix this, and they read my messages but completely ignored them. On top of that, the system doesn't even provide an option or button to cancel/refund the label so I can buy it elsewhere. Highly unprofessional for a business-critical shipping app. Avoid if you want reliable fulfillment!
Hi, We sincerely apologize for the experience you had. You are correct that your shipment should have generated a separate label for each box, and we understand how frustrating and concerning that was. After reviewing the shipment, we found the issue was related to the specific UPS Ground Saver service selected through our third-party label provider. That service returned an inaccurate rate and only generated one label instead of the required multi-piece labels. We have since turned off that service to prevent this from happening again. We also apologize for the delay in response. Your message came in after our normal U.S. business hours and was seen by a developer who does not handle customer support. Our after-hours auto-response should have been sent, but it did not trigger properly in this case. That is on us, and we understand why it felt like you were ignored. To clarify, Shipduo does have a Cancel Shipment option under the shipment status dropdown, but we understand this was not clear enough and we will work to make that easier to find. Your shipment has already been voided/refunded, and we have taken steps to make sure this specific issue does not happen again. We hope you will reconsider your review based on how this was resolved, but either way, we appreciate you bringing this to our attention so we could correct it. — Shipduo Team
Great app that takes the confusion out of shipping! Game changer for LTL
Smarty Supply Co. is incredibly grateful for ShipDuo. As a manufacturer of bulky, heavy products, shipping has always been one of our biggest challenges. Working with independent shipping vendors often led to inconsistent pricing, service, and results. ShipDuo has completely changed the game for us, not only by providing consistency and reliability, but also by significantly improving our shipping profitability. Beyond the outstanding functionality of the app, the customer service has been second to none. The ShipDuo team is responsive, knowledgeable, and genuinely invested in our success. Whenever we've had questions or needed support, they've been quick to provide solutions and show us how to maximize the platform's capabilities. ShipDuo has become an invaluable part of our business operations, and we highly recommend it to any company looking to streamline shipping, improve efficiency, and reduce costs.
Good guys, great customer service. Care about their customers.
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