Shipping Rates Logic
Increase sales by customizing shipping rates
Rating
3.7
feedback
9
chart
#14,668
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
33%
-
Less than a month
22%
-
Less than a year
22%
-
More than a year
11%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of use of the app and its ability to set different shipping rates based on vendors or products. The customer service is also highlighted as being helpful and responsive, with specific mentions of support representatives like George and Chad going above and beyond to assist users. Users also praise the app for solving specific shipping rate issues and providing a solution that aligns with their needs. However, on the negative side, there are complaints about poor communication and support from the company, with instances of delayed responses and overcharging reported. Users caution others to be vigilant about checking statements and express frustration when urgent issues are not addressed promptly.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 11, 2024
Very poor communication when needing assistance. Time zone does impact this, however, when the app isn't working properly it's fairly urgent to get the issues resolved, as this affects sales. It has been days since I requested support.
Nov. 17, 2023
Shady company that overcharged me then never responded to emails about the issues. DO NOT USE THIS APP! If you already have this app, check your statements each month.
Dec. 5, 2020
The app it's quite easy to use. You can set all the shipping rate depending on your Vendors or products. You can match different shipping rates (by tags, by vendors and so on). There are a lot of logic combination that you can use as per your business needs. If you have so issue to set the rules, don't hesitate to contact the customer service which is very kind and professional. I love this app!
Nov. 17, 2020
I had quite a complicated situation that I couldn't figure out at first, not due to limitations of the app, but rather limitations of my own understanding of how to make it happen logistically. Contacted support to ask for guidance and George was AWESOME. I can't overstate it. He went above and beyond, especially for an app that offers a free version. THANK YOU. :) - Alexandra P.S. Needed George's help to fix something I had funky that caused the app to sometimes not work with some new products I made, and once again George went above and beyond to help me out!!!
Oct. 5, 2020
Installed to help with separate shipping rates on products and zones. Does exactly what it says - very impressed. Also support was excellent - I had one issue, Chad came on and sorted it and a few more, and helped with my rules - what a dude!
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