Shipping Rates Logic
Increase sales by customizing shipping rates
Rating
2.6
feedback
16
chart
#12,436
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
19%
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Less than a month
0%
-
Less than a year
38%
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More than a year
38%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of use of the app and its functionality in setting up shipping rates based on various criteria such as vendors, products, and zones. The customer service provided by the support team, particularly by individuals like Chad and George, is highly praised for being helpful, fast, and going above and beyond to assist users with setup and troubleshooting. Users also highlight the customizable shipping rates and the app's ability to handle complex shipping rules effectively. However, on the negative side, there are complaints about poor communication and delayed responses from the support team, leading to frustration when urgent issues need to be resolved. Some users have also mentioned overcharging and lack of responsiveness to emails, raising concerns about the reliability of the company.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 11, 2024
Very poor communication when needing assistance. Time zone does impact this, however, when the app isn't working properly it's fairly urgent to get the issues resolved, as this affects sales. It has been days since I requested support.
Nov. 17, 2023
Shady company that overcharged me then never responded to emails about the issues. DO NOT USE THIS APP! If you already have this app, check your statements each month.
Dec. 14, 2021
I have been trying to contact the developer for about 1 week and a half and no one has answered. Not too good customer service...
May 18, 2021
I love this app. SImply to use and it works as it describes. Highly recommended. I only have to uninstall it because I need to link the product attributes to Google Merchant Center and all third-party apps calculated shipping rate will come into conflict.
Dec. 5, 2020
The app it's quite easy to use. You can set all the shipping rate depending on your Vendors or products. You can match different shipping rates (by tags, by vendors and so on). There are a lot of logic combination that you can use as per your business needs. If you have so issue to set the rules, don't hesitate to contact the customer service which is very kind and professional. I love this app!
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