ShipX ‑ Shipping Rates & Rules for Shopify

ShipX ‑ Shipping Rates & Rules

Shopify app to set shipping rules for custom shipping rates...

Rating

5.0

feedback

1,030

Reviews

chart

#149

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    12%
  • Less than a month
    33%
  • Less than a year
    43%
  • More than a year
    11%

Reviews Summary

The reviews for this Shopify App highlight the exceptional customer support provided by the team, particularly individuals like Vignesh, Janani, Nithish, Durkesh, Jennifer, and Siva. Customers appreciate the patience, knowledge, and dedication of the support staff in helping them set up and troubleshoot the app for their shipping needs. The app itself is praised for its user-friendly interface and effectiveness in managing shipping rates. However, some users mentioned initial setup challenges and the need for more customization options in certain scenarios.

Highlights

Exceptional customer support provided by Vignesh, Janani, Nithish, Durkesh, Jennifer, and Siva
User-friendly interface and effectiveness in managing shipping rates
Initial setup challenges
Need for more customization options in certain scenarios

Rating Breakdown

  • 5
    98% (1,010 ratings)
  • 4
    1% (13 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 15, 2025

Vignesh was so helpful. He was kind and polite, and made sure all my scenarios were as they should be, and there were a lot. First contact with customer service, and was very pleased. Felt like I choose the right app for my needs.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

Great Customer Service.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

So far, it looks great! I'm at the beginning of the process, but Jennier in customer support was fantastic and answered all my questions. I was able to hop on a Zoom call within an hour of when I booked it. Great customer service.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

Thanks Rahul for the support. It is a bit complicated to get the tool runnung, but I think with th egood support , we will have a solid solution for the future. Thanks.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

Nitish completed the first setup over a call for me, which was really helpful since we have a couple different scenarios. I already worked with the app before, once it is setup correctly it works really good.

Using app

--

Total reviews

6

Average rating

5.0

All reviews

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