ShipX ‑ Shipping Rates & Rules
Shopify app to set shipping rules for custom shipping rates...
Rating
5.0
feedback
1,048
chart
#227
All reviews
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March 27, 2025
Durkesh is really helpful guiding me through the app.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 25, 2025
We are very pleased with ShipX team and especially thank you so much Janani for being really helpful and more than that Janani was helped us with zoom meeting in clear step by step guidance. We really recommend it.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 25, 2025
I scheduled a consultation with the ShjpX team and Durkesh was able to promptly address my concerns and provide solutions to the issues I was facing. Very helpful customer service and their app has lots of customization.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 24, 2025
Vignesh was very helpful and resolved my issue quickly and efficiently.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 24, 2025
Great customer support! Bindu was able to quickly identify and fix my issue
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March 24, 2025
Great App, easy to use with great features and great and fast support.
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March 24, 2025
Very helpful staff. Especially Durkesh and Siva
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March 21, 2025
The app is wonderful. It fits our need of the features. I love how they have the shipping rate selection for costumers. The costumer support is superb, especially Vignesh and Rajkumar are super helpful and patient with me to guide me how to use the app. I highly recommend this app and their team. You need help they are always there for you.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 20, 2025
We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products. We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team. While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 20, 2025
The app is easy to use and has all the features we are looking for to calculate shipping cost. Janani on the support team is very knowledgeable of the app and was very helpful in walking me through different settings and customizations.
Thank you for rating our app. We are happy to hear about your positive experience with our product and service.
March 19, 2025
Vignesh helped me solving my issue professionally
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March 19, 2025
Barath made adding our shipping rates super easy! Highly recommend this app.
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March 17, 2025
Great app and amazing support. They're always so quick to help with our setup, really appreciate them!
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March 17, 2025
Great service from Nithish who helped me set up and resolved issues!
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March 14, 2025
Vignesh helped get me started with the app and was very helpful with our complex zone shipping. The app is pretty easy to use and if there are questions, support is available and will help guide you though.
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March 14, 2025
The service was fast and perfect and I loved Janani
Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.
March 14, 2025
The customer service is very fast and excellent. In particular, the consultant named Nithish is very kind and quick to understand, and it seems that he has perfectly set up the shipping fee settings I wanted. Thank you.
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March 14, 2025
I had a great experience with Durkesh from Logbase! He was incredibly helpful in explaining and setting up the app, making the whole process smooth and easy to follow. Even though I haven’t had a chance to use the app yet, the customer service so far has been outstanding. If the app works as well as the support, I’m sure it’ll be fantastic. Thanks again, Durkesh!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 13, 2025
Janani was incredibly helpful in guiding me through the platform and addressing all my queries. I had very specific conditions for a free shipping campaign, and several components weren’t triggering correctly to make it work. Janani’s support and expertise were invaluable in resolving these issues—thank you so much for the assistance and guidance!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 11, 2025
So far, this is a really useful app and at a great price. Initial set-up was a little fiddly, but Jennifer in the customer service team was a fantastic help
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.