ShipX ‑ Shipping Rates & Rules

Vignesh was so helpful. He was kind and polite, and made sure all my scenarios were as they should be, and there were a lot. First contact with customer service, and was very pleased. Felt like I choose the right app for my needs.

Great Customer Service.

So far, it looks great! I'm at the beginning of the process, but Jennier in customer support was fantastic and answered all my questions. I was able to hop on a Zoom call within an hour of when I booked it. Great customer service.

Thanks Rahul for the support. It is a bit complicated to get the tool runnung, but I think with th egood support , we will have a solid solution for the future. Thanks.

Very fast and helpful Support from Durkesh, the custom rates have also been working without any problems.

WOW! This Shopify App is AMAZING! Nithish spent 2 hours helping us setup the shipping rates. If you have a complex shipping need then I throughly recommend this app! We are based in the UK and our couriers divide the country up into 8 zones and we have products that range from a Certificate to several tonne machine so the shipping rates have to be correct. Thanks SO much for all your help Nithish

Shipeasy is a great app that perfectly addressed the needs we had with our shipping rates, as we have multiple rules based on products and needed a solution to account for combination carts with multiple products with different rules. Shipeasy provides a fantastic, reliable solution for this. Their support team is also amazing, we had a lot of questions getting started but they were quick to reply with helpful instruction.

Barath was very helpful and assisted in setting up all the rules we needed. Great response time and support.

Janani is great support, I can't thank her enough. She is dedicated, smart to support me to complete setup in Shipeasy app. Thanks so much!

Only been a few weeks but so far so good. Vignesh with support has been very helpful and they are available same day when you need them. We use the app for setting up unique rates for our foreign markets.

Working as intended. We needed incremental shipping with exclusion on upsell products, and they helped us to set it to work. Nice and fast support through chat.

We are extremely grateful for Nithish Kumar's patience and guidance in helping us with our shipping rate setup. Thanks to his support, we were able to resolve our issue efficiently. Excellent customer service and highly recommended!

I had difficulty combining shipping rates but arranged a zoom call and spoke to Durkush who was extremely helpful. He understood the issues right away and, with my permission, took control of my screen to show me how to resolve the issue. Extremely polite and patient with me, thank you for you assistance and professionalism.

Durkesh is really helpful, thank you! great app

I spoke with vigresh and Durkesh both have been very helpful in a zoom meeting

Great app for more complex shipping rules that Shopify can't accommodate. We are using it mainly to set different shipping rates for each supplier and ensuring the customer is only charged one delivery charge where they order multiple items with different shipping rates. The support from Vignesh has been great, very quick to respond on the Live Chat and always manage to resolve any issues quickly. They also offered a free Zoom call to help get everything set up, which was invaluable.

We had a fairly complex setup that we needed to accommodate, and the Logbase team supported us the whole time, while we did A LOT of trial and error to get things configured the way we wanted. The app is easy to use (once you understand a few nuances) and the team is phenomenal with help! Vignesh was an amazing help!!!

Jennifer is the bomb! best help ever!

Needed some help to set up the rates for my scenarios. At 7am, I reached out to the live chat. Connected immediately with Janani. She was very knowledgeable and helpful. She connected to my Shopify account and helped me figure out my issue. In minutes, it was resolved. Amazing support. Can highly recommend this app. PS. I have been using this app for nearly a year now, and it's so useful. Feb 2026. Contacted support today for help with volumetric shipping rates. Was helped by Natish. He helped me sort everything out. Now its perfect. Thank you.

It took me months to figure out why I could not set shopify to charge flat rate per item shipping fee. I need to both upgrade my account, message shopify to enable a third party shipping app and then I had to choose the app. It took me several demos but this worked and they set the app up and my shipping profile for me and stayed on while I tested it. It worked like a charm and it took them less than 15 minutes. Well done