ShipX ‑ Shipping Rates & Rules

Oct. 11, 2022

Very helpful and patient as we worked through the scenarios. Would highly recommend anyone that wanted to use this app. Every person was friendly and helpful

Oct. 8, 2022

Ich verwende die App für meinen Shop. Für einen Anfänger ist es am Anfang sehr viel, aber mit Shivas Support bekommt man es hin. Vielen Dank

Oct. 8, 2022

We had a problem where shipping rates weren't loading when there were too many items in the cart. But the LogBase Team took care of it in a quick and professional way. I think this is the best customer service I've ever seen in my whole life. The app itself is very stable and made by professionals. I highly recommend this App. A huge thanks to the LogBase Team!

Feb. 20, 2026

We experienced an issue where our customers were unable to place orders due to an unannounced change in the Shopify Shipping Settings. Deepan from the ShipX app provided excellent customer support and quickly resolved the problem for us. Everything is working smoothly again! Highly recommend their support team.

Sept. 29, 2022

Annie was amazingly helpful with setup. App seems to work as intended and I have no issues with it so far.

Sept. 29, 2022

Thank you very much, Shiva & Rahul were able to help me on zoom after reaching them on LiveChat! They took the time to set up scenarios for me and fulfill my needs. 5 stars & recommend the app!

Sept. 27, 2022

Very helpful technical support in chat alone. Resolved our shipping rule parameter needs during test mode. Will update our review after everything works smoothly on the live mode. Thanks!

Sept. 26, 2022

I contacted support for setting up combined rates. Over a zoom meeting Shiva helped me figure the rates correctly. He understood what I needed, was knowledgeable about how to put my needs into the rates and was very courteous to talk to. Tech support in this app is A+. The app is versatile and support will help you with any issue you are having. They are prompt and responsive. Highly recommend

Sept. 22, 2022

We sell products that are very different weights and sizes. Adding the Shipeasy app has allowed us to streamline our previously complicated shipping system. Before Shipeasy, our customers were charged shipping per item because we had so many different conditions and combinations. Now, we have been able to set maximum rates and cater for all shopping cart combinations. After my 1-1 tutorial with the team I was able to set everything up. Before we went live, Siddarth helped me troubleshoot a few issues arising from our previous shipping process in no time. Couldn't be happier with the app.

Sept. 21, 2022

This app is exactly what I'm looking for and the customer service is top notch. Thank you for explaining everything so thoroughly for me!

Sept. 6, 2023

This app is great, it made our shipping rate more flexible. The best part of this is their awesome customer service, especially from Janani. They're always accommodating and patient since I have no idea how to set this one up.

Sept. 19, 2022

Thanks so much - great app and amazing customer service from Janani! Looking forward to using other features in future.

Sept. 15, 2022

Customer service is excellent! Helped me complete setting up my app in no time, and it works wonderfully!!

Sept. 15, 2022

Janani, is an excellent support. The support is helpful and fast delivery with step by step explaination. I would recommend this app

Sept. 12, 2022

We used Shipeasy for a custom ship scenario that involved product add-ons. The base product was digital (no ship cost) but the add-ons are equipment and need to be shipped with a small ship charge. Raj and the team at Shipeasy worked with us to get this configured (surprisingly complicated to achieve) and provided excellent and expedient support. I highly recommend the product and especially the good people on the support team! Top notch!

Sept. 9, 2022

Fast and good service ! Great app and team ! work very well! we recommand that app for shipping services

Sept. 13, 2022

We were trialling the app and had zoom call with Siva at LogBase and got all the answers we needed. Excellent service.

Sept. 6, 2022

The support team are fantastic and always there to help. Janani was really helpful and sorted out our problem quickly.

Sept. 2, 2022

This app is great, is calculating the shipping rates for my website orders and customer service is very kind and helpful.

Aug. 29, 2022

Great APP with great support, I want to enable complex shipping rate calculation, but couldn't do it by mysefl, so I booked a zoom meeting with Shipeasy. Siva from the support team guided me to do it, and it's working perfectly.