ShipX ‑ Shipping Rates & Rules

Deepan was excellent in helping with getting the app set up on our Shopify site!

Deepan gave some great customer service.

Amazing service - DURKESH is amazing, he set up my whole profile.

The service was very good and fast, Vignesh, who assisted me, was very helpful.

Fast, uncomplicated & the best results - great work!

Customer support is great! Customer support with Deepan was fantastic. I went from going to delete this, to now subscribing. It does everything I need to do with free shipping conditions that Shopify cannot handle natively.

First foray into Shopify and this is the first paid 3rd party app we are trying to configure. (First in free trial mode). Ran into a snag but all you have to do is click the "Live Help" button to connect with someone like Jennifer Joys and she will get you up and running with the rate(s) you need. This happens by way of accepting their "collaborator request" and they can go into your store and see the various configuration, or in our case, mis-configurations, and let you know how to fix it. It is very encouraging to be on this platform and using this app. By the way, this all happened in the wee hours of 5:15am. So rest-assured you are in good hands.

Jenifer Joys was very good at her job and is very helpful and patient. Her onboarding guidance is professional prompt and precise. Thank you Jenifer, your help is very much appreciated. What would have me taken hours took us minutes.

Fast customer service and excellent help. This is just what we like when running an ecom business.

Great service.

Janani was very helpful.

Barath was awesome! Very good knowledge and customer service.

That's a great application and very easy to set up shipping rates. Quick support is available via chatbot, which makes the process even smoother. I received immediate assistance from Jennifer (Support Team) to configure the customized rate. She guided me throughout the entire setup and provided helpful screenshots at every step.

O plugin é muito bom, meio complexo, mas o suporte é excelente!

i just had an amazing customer support call, really appreciate the one-on-one support so i can get this set up exactly how i want it!! Thank you Vignesh and Deepan!

incredible app, Durkesh is the best!

merci

. Vindu was helpful thank you

This app has really robust and flexible functionality. They also have good product support, including being available to meet on Zoom to screenshare, so they can help set up more complicated shipping scenarios as needed. We have some byzantine requirements in our store, and I would be a bit lost trying to do everything self-serve, so this is SUPER helpful. I met today with the customer support rep Deepan; he was very patient and knowledgeable, and spent as much time as we needed to help fix my new setup request, making sure that all the scenarios I wanted were entered correctly and taking the time to double-check everything. Much appreciated!