All reviews

Rating Breakdown

  • 5
    76% (34 ratings)
  • 4
    2% (1 ratings)
  • 3
    11% (5 ratings)
  • 2
    7% (3 ratings)
  • 1
    4% (2 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

March 25, 2024

Using app

--

Total reviews

2

Average rating

3.5

5 / 5 Share

Sept. 28, 2023

Gute Idee

Store

My Store

Using app

3 months

5 / 5 Share

Sept. 2, 2023

Store

Mi tienda

Using app

23 days

5 / 5 Share

Aug. 25, 2023

I recently experiencing outstanding customer service from the support team, and I can't praise them enough for their exceptional dedication to resolving issues swiftly and effectively. From the moment I emailed with the issue I encountered, their response was nothing short of impressive. Fixed and working great. Thank you.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

Great support. I had a question that I was not able to figure out by myself. Vladimir helped me solve my problem in less than an hour! Thank you so much. Constructive Feedback: You could include examples for a lot of settings in the UI. That's all. Keep up!

Using app

About 2 months

Total reviews

1

Average rating

5.0

2 / 5 Share

May 23, 2023

The app is very convoluted to use initially but there are videos available so you will definitely need to review those first. A major issue is that this app does not work with our upsell app (Zipify's OneClick). Furthermore, I sent a request about an issue with the app and never received a response about what needed to be done inside their app; instead, they responded with how to set up shipping settings inside Shopify.

Using app

2 months

Total reviews

6

Average rating

4.5

5 / 5 Share

Nov. 4, 2022

I had been looking for 4 weeks to try and get my promotions working and Alex stayed on until really late and helped me develop the right rules and configure them correctly in order to get them in place. This was the best service I have received from any of the app developers. I have spoken to at least 15 different apps in the last two weeks. Again, blown away by the world class service. I would recommend this app to anyone.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2022

App ultimately didn't work for us (needed a way to connect the shipping rule to a customer tag) but the app is really easy to use and has very fast customer service.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

July 6, 2022

Alex was super helpful got everything set up correctly, the app is exactly what we required. Many thanks!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your feedback🙏 Our support team is always here to help😎

5 / 5 Share

May 31, 2022

Thank you so much guys for your great assistance /guidance for me to achieve the result that I am wanting for our shop, Customer service is so great, apps is good, hopefully more feature for a more dynamic location like ours-NZ. Keep it up guys and hoping for more years of business partnership!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your amazing review🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

March 16, 2022

This app is amazing for us. No other words! You cannot understand how useful it can actually be for you until you try it!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing feedback 🙏 I hope the app will be useful with your business😎

5 / 5 Share

Feb. 21, 2022

Fantastic service and support. Alex and I communicated via email on an issue I was having and we ended up deciding that my particular need didn't suit the software. However, I can absolutely tell you that my support ticket was met quickly and Alex went out of his way to understand my needs, communicate with me quickly, and see if we could make it work. This is a fine app that was easy to install and use, and I am happy to recommend even though my specific need was not what it was designed for. Recommended!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your amazing review and feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

Nov. 9, 2021

This is excellent. It has brilliant test features, which is essential (and missing from a lot of apps). This solved a fairly simple shipping problem that a much more expensive app could not. Vladimir and Anton were great and helped me with basic questions. Thank you!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review and feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

July 24, 2021

I had a hard time setting up my rules as I have 4 providers in different cities and they are dispatched independently. First Alex helped us configure the rule for free shipping. He was very kind. But the gold medal for patience and dedication goes to Konstantine. We spent a few hours studying my cases, my providers, looking between both parties how to coordinate the rules so that the client receives a single option and within that option several hidden rules. The result was a success! The best? He tells me that his shift had ended an hour and a half ago and even so, he kept chatting with us until everything worked perfectly! The app is excellent! And the Custom Service is of brilliant human quality!

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review and feedback 🙏 Our support team is always here to help you 24/7😎

3 / 5 Share

July 18, 2021

思った通り送料設定できそうで良さそうだと思ったが、配送地域を設定しようと思うと月の料金が2倍になるのががっかり。配送地域設定できなかったら何の意味もない。事実上19.9ドルのアプリで値付けに不親切さを感じた。 I thought it would be nice to be able to set the shipping cost as I expected, but I was disappointed that the monthly fee doubled if I wanted to set the delivery area. If I can't set up a delivery area, it's useless. It is effectively a $19.9 app, and I found the price tag unfriendly.

Store

CRATERS

Using app

12 months

Total reviews

1

Average rating

3.0

5 / 5 Share

June 11, 2021

I struggled to find an app that would suit my shipping needs, and tried more than 10. This app was the only one that provided the flexibility I needed, and as an added bonus, it's one of the easiest ones to use! Changing costs, shipping times, or which products get which rate is all easily done in bulk. I had some issues with making some shipping rates being only available to certain countries, but when I contacted the team they fixed it up quickly.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review and feedback 🙏 Our support team is always here to help you 24/7😎

3 / 5 Share

April 3, 2021

Modified 2 stars to 3 stars so I can have some peace and quiet. ************************************************************** For sellers with multiple locations, if you want to set up rules to combine costs from those locations, this app can't help you. None of the apps from Shopify app store can help. Rules only work for items from 1 same location. Shopify treats items from 1 location as an independent order. If an order consisted of items from multiple locations, shipping will be calculated as location 1 cost + location 2 cost+...location n cost. ******************************** Very difficult to use. I'm a financial modeller. But still not good enough to make this app useful. I've read +watched their help material. Still can't crack it. Maybe I missed something. My main difficulty is to set up rules for a mixed order with items of different shipping methods. Setting up individual shipping method seems to be quick, e.g. flat rate, or most expensive tag etc. After setting up individual methods, i want to set up shipping rules for a whole order, charge the whole order X% of the total shipping cost, or charge the most expensive shipping method in the order. Of course I tried to ask for help. Live support is slow compared with Shopify, Printful. If questions asked at night time, it will transfer to email, takes about a good half day to get a reply, and i mean a reply , not necessarily a solution. similar to i ask you "how is the weather in UK now ?", what you get will be "you mean day time or night time?"

Using app

17 days

Total reviews

1

Average rating

3.0

5 / 5 Share

March 14, 2021

A pretty cool shipping app that allows a ton of customization with any variety of combinations of products. Great support chat to walk you through any questions. Can set shipping zone differences for the added fee as well which is great.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

Feb. 19, 2021

This app should have more reviews, I am blown away by the customer support to all of my questions regarding how to set up the app the way I want. Also, the have step by step for anything you're looking for, giving examples, videos, etc. Thank you for all the help!

Using app

25 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your feedback and recommendation🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

Jan. 13, 2021

I had some fairly complex questions and it looked like the app wasn't going to work for me but Anton patiently worked with me through the issues and got Shippify to function just the way I wanted it to. Their support is terrific and so is the app!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎