Shipping Tracker by DevCloud
Track your shipments in an easy and fancy way!
Rating
4.1
feedback
136
chart
#3,243
All reviews
Rating Breakdown
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Oct. 22, 2024
Total disappointment. This app is no longer what it used to be. You pay for a service that only works halfway: 3/4 of my tracking numbers are not even traceable. Every time, the same message: 'Shipping tracker was not able to determine your shipping carrier for this tracking code, please check contact support.' And the support? It's incredibly slow, and their responses don’t offer any real solutions. No updates to fix the problem or to add major carriers. I no longer recommend this app; it has become unusable.
July 12, 2024
Horrible customer service and billing. They advertise a price for billing and then charge you a lot more. Do not get this app.
We are really sorry about your experience with our app. We have different billing plans according to the amount of fulfillments tracked. No extra charges are applied, please contact us at [email protected] and we are open to refund any extra charge.
April 5, 2023
Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.
Jan. 19, 2023
BE AWARE!!! They will trick you with the monthly payment but then will charge you thousands of dollars depending on your order volume. In return you will get an app full of bugs with horrible interface. USELESS and I'd give it 0 out of 5 if I could.
We are sorry about the inconvenience, our payment plans are tied to a limit of orders tracked per month and we charge an additional per excess. This is described in our pricing page and in the Shopify Payment Agreement that is accepted when you upgrade your plan. We are open to refund the extra charges and we apologize for the confusion, please contact us for this and any improvement needed in our app. Thanks!
Dec. 2, 2022
I added this app this past Wednesday as a free trial to try and track whether orders that had shipped from my store had been delivered. I noticed today that I was charged $337.26 by this app. I have tried reaching out to Shopify and to the app developer to resolve this issue and nothing has come of it. I was not aware that there were fees involved in a free trial.
We are sorry about this issue, our free trial works with a top limit of orders tracked in the billing plan, you tracked all the orders since 2017 so that trigger the extra charges. We agree to refund the total of the amount and apologize about this issue.
Dec. 2, 2021
BEWARE! If you install the trial this will automatically overwrite any other tracking landing pages you may have already (such as aftership or sendcloud). When you uninstall this app, it will break every single tracking link you have sent out in the meantime. I HUGELY REGRET HAVING even tested this app. I'd be happy to rewrite this review if their support ever gets back to me to fix the damage this trial did.
We are really sorry about your experience with our app, there is an option to disable the tracking page in your store at installation. This feature is enabled to provide a custom tracking option having your customers always inside your site. We can remove all the tracking urls easily but need your confirmation in the App Dashboard.
June 12, 2021
I needed a reasonably priced app to quickly see the delivery status of my orders to identify any possible problems before customers experienced an issue. This app has bonus features of customized tracking pages which is nice. They seem to be continually making upgrades and have been responsive to my questions and requests so far.
Jan. 20, 2021
One of the must have app in the shop ! Get very accurate tracking data, and the price is very correct ! Very reliable and a Support Team very very reactive ! I highly recommend this app !
Jan. 17, 2021
It is the best tracking app! the team is super responsive, the application works well thank you, and the team quickly take into account the recommendations, thank you
Jan. 7, 2021
Great app with great support. Many other apps do not correctly work with the Uk Royal Mail postal service (even though they say they do...) but this app actually does! Highly recommend.
Nov. 24, 2020
I had some problems with setting up the app, but Daniel from customer service fixed it right away. I love that i track my DHl orders easy, so know i wont have many emails from customer complaining.
June 24, 2020
I'm the kind of person that would look at the best selling apps before choosing one. And all the top apps had failed me. All bells and no whistle. And they did not support aliexpress tracking. This app is different. it may not be aesthetically pleasing, but you get what you need, and it's not clunky at all. Most importantly, the support was responsive and helpful. I strongly recommend this.
May 16, 2020
I just wanted to see the status of just about 20 shipments that happened on one day. I have been waiting for all day, not syncing, but that particular day, and it imported other dates and charged me already 40 dollars. I would like refund.
Hi there, We are really sorry about the issue, the problem was that you run an import for a month (4/15 to 5/15) so our app tracks automatically all the orders. Please contact Shopify so they can run the refund for you. Best
Feb. 20, 2020
muy buena app me gusta trabaja muy bien es la mejor de todas las que conosco me funciona excelente facil de usar, rastreo perfecto la verdad verdad, es buenisimo..
Sept. 6, 2019
The app isn't fitting well within my theme - the tracking page's fonts don't adjust according to the theme's fonts, and it doesn't have the regular page heading of my theme, like every other page on the website has. Also, the tracking page won't show both the shipment status and the tracking history at the same time - you have to choose a theme that shows only one of them (and in general, the customization of the tracking page is really not flexible). And most importantly - the shipments are late to get updated on the app! I've got an order that's already has a 'delivered' status on other tracking apps, but on this app it's still marked as 'in transit'.
Aug. 9, 2019
Bom aplicativo de rastreamento que funciona com os Correios do Brasil... a tradução ainda não é 100%, mas é só entrar em contato com os desenvolvedores por email que eles resolvem! É bem interessante que o custo do app acompanha o crescimento da nossa loja (www.granarium.com.br) sem causar aumento de custos brusco. Ele envia notificações pros clientes por email a cada passo do rastreio que é "coletado" do site dos Correios, mas não é em tempo real, há um atraso entre o rastreio dos Correios e o feito pelo aplicativo, mas nada que comprometa a funcionalidade principal.
Aug. 6, 2019
parabéns muito bom to gostando muito de usar, é bem completinho. Só gostaria que a pagina onde você digita o numero do pedido fosse em portugues.
July 27, 2019
This software really help me a lot when I need to track the newest information of all my orders, I really love it so much!
We are glad you like the app! Anything just let us know, we are here to make package tracking easy for everyone!
June 12, 2019
I really liked this app until I realized there isn’t much support available. I have asked for help in branding DevClouds tracking page to match my site with no response. I have followed up a few times over the past few weeks and haven’t heard from anyone since 20May2019. Shopify has also tried to help with the ticket request. Not impressed with the lack of service.