Alpha Bot Industries review for ShippingEasy

May 19, 2017

The shipping purchase/label creation process for larger volumes is much, much more complicated than the demo video/trailer above made it seem. We were completely caught off guard the first-time we used Shipping Easy, and almost missed our shipment deadline trying to figure out how to even buy labels. What redeems Shipping Easy (and gets them this 4-star rating) is their fantastic customer service. In the midst of our little "emergency", we were able to immediately get on the phone with their service rep Jessica, who stayed on the phone with us for almost AN HOUR, and patiently walked us through the entire process from start to finish. While we're a little bummed that Shipping Easy doesn't seem to live up to the "easy" part of its name for businesses with larger volumes, and I'm sad to say we're likely going to have to switch back to Ship Station after the trial, I would definitely still recommend Shipping Easy to small business owners with <100 daily orders solely based on the service and personal attention they provide. Shipping Easy is one of those rare companies that truly want your business (and don't mind the hassles that come with it), and they put in every effort to show it. This quality alone makes them stand out from the crowd, and deserving of your consideration. Shipping Easy, simplify workflow and improve systems integrations, and you got our business. We'll be back to check on you again soon :)