Modern Mini review for ShippingEasy

Jan. 9, 2018

At first we loved shippingeasy, however, if there are ever issues on their end they tend to diflect any issues and point fingers at other systems/errors on other platforms (like shopify or USPS) when in reality, it's 100% shippingeasy. They treat you like a number and the ONLY major perk they have over most similar platforms is their discounted flat-rate green pricing. If you ship a LOT do not waste your time with them. I spent nearly $200k in postage alone in a year, never once did they accept responsibility for a HUGE flaw and error in their system. It really did not matter how much revenue I brought in through them, I was entirely disregarded. This flaw in THEIR system had cost me a LOT of money and many inventory issues. When we finally decided to switch to ShipHero, they knew we were leaving. We made it very clear. Despite this known fact, they had sales personnel continuously trying to contact us and ask us why our volume had gone down. There was no *note* or shared knowledge that we had major issues with them and that we were LEAVING. Most recently they decided to randomly charge us $63 after a few months of being done with their services. They did refund this back... however, they decided to also close my Endicia accounts which housed my records of hundreds of thousands of dollars of postage at this point. They acted as though they were doing me a service by closing them. I replied back to this automated email to not close with my Endicia accounts. They reported that they did not want the account to get their discounted rates from another provider. The thing is fully managed my Endicia account. I never once did I ever get their rates once I moved it over to ShipHero. If purchased on the shiphero platform i received THAT pricing. The rate did not associate where the account was originated. It ONLY changed my rate depending on which platform the shipping was purchased through. Otherwise, I would have completely understood this reasoning. But, I had a slightly higher rate AT times since using my Endicia account in ShipHero. This automatic termination in the middle of MY other accounts with Endicia completely shut down my shipping with my new system. How DARE them. I'm not working with Endicia to re-establish my same account to not lose my shipment history which greatly impacts my negotiated rates with other providers. That was beyond wrong. I have a huge list of deficits but you will learn yourself, the busier you get and more you grow - RUN. They are NOT able to even compete with companies like ShipHero. Fun fact - they used to require that you have two endicia accounts (one for first class and another for priority). When I signed on with ShipHero, they asked me why I had two accounts. That, in fact, was not necessary by any means. I had reported to them that ShippingEasy required this. Immediately thereafter, ShippingEasy sent a huge memo that told all customers to consolidate to one Endicia account. Funny... here this whole time we had been required to use two. Until SOMEONE else told them they hadn't needed to operate like this, they would likely be still forcing customers to have two separate accounts open. If this does not tell you their lack of knowledge in things, I'm not sure what else does.