All reviews

Rating Breakdown

  • 5
    87% (526 ratings)
  • 4
    4% (23 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (8 ratings)
  • 1
    6% (38 ratings)
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5 / 5 Share

Nov. 26, 2019

Love the customer support on shipping easy they are always quick. Also, they update the system frequently, and it saves us a lot of money.

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 25, 2019

I've used a lot of shipping apps, and this is one of the best. There is a clear and concerted effort to try to improve and help customers with easily accessible customer service. It's not perfect, no shipping app is, but they are clearly trying to become perfect and that's huge.

Store

Sanshee

Using app

4 months

Total reviews

11

Average rating

3.8

5 / 5 Share

Nov. 25, 2019

Shipping easy has been a terrific app. We have five different stores and we ship using the USPS, UPS, and FedEx. Shipping easy enables us to quickly find the best price for each package. The customer support is also terrific. I highly recommend them for any small business online store.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2019

I have been using ShippingEasy for over a year now and absolutely love the service. In addition to making my shipping a breeze, I also use the app to track my inventory across 3 marketplaces and my Shopify store. It works incredibly well, and at a great price. When I've run into issues (which are rare), I've received help quickly - thanks Melody and team!

Using app

Almost 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2019

Can always rely on customer support - Matthew F was able to get my issue taken care of quickly, so I could get back to work! Thanks!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 19, 2019

Shipping easy is so easy to use, I just love it! Also, their customer support is knowledgeable and has the answer to all your questions! Melody was such a doll. Love this app!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2019

New to ShippingEasy but have been so impressed with the customer service! They've walked me through several things step-by-step and have been so helpful along the way!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2019

ShippingEasy has been an incredible asset for us in managing our shipping & logistical needs. It has always come through for us without much issue and whenever we have had any technical issues they've been quickly addressed. I've reached out to Rewa Welch multiple times and she has immediately taken care of my technical support issues. She takes ownership as if she was an owner of the company which is a rare find! Kudos to ShippingEasy for everything and for having an excellent team behind them!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

Melody at ShippingEasy helped me solve a very pressing issue swiftly and with excellent communication. Definitely would recommend the service to anyone in the e-commerce world.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2019

We are new to Shipping Easy and are getting used to a whole different way of doing things. Obviously, we have a lot of questions. The customer service chat option is a wonderful tool. The customer service advisers are extremely helpful and patient. They have been able to walk me through the solution to each problem step by step, which has been greatly appreciated!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2019

This app communicates seamlessly with Shopify to make managing my shipments a breeze. ShippingEasy also has great customer service.

Store

Mociun

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2019

I've been using this app for approximately 2 years now and it has been a great service for adding automation to order fulfillment and label creation. It streamlines the process and makes things so much easier for my staff. Today, Oct. 25 2019, while attempting to add a new feature, I submitted a service request via Shipping Easy's chat feature. Almost immediately I was greeted by a technician by the name of Tom. Tom was very courteous and patient as he answered my questions and assisted me with setting the new feature. I wouldn't hesitate to recommend Shipping Easy to anyone and kudos to Shipping Easy. Thank you for the assistance today Tom. ;-)

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2019

Tom, the customer success adviser has been very helpful! He noticed that we've been having trouble receiving exported CSV files and took the time to look into why that has been an issue. He provided GREAT customer service. A++ and two thumbs up!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 2, 2019

This was the best solicitation call I have EVER taken! We have been using this platform for 8 years now and LOVE it! So easy to use! Love all the additions they are making too! The customer service has always been amazing and they help right away! Love this company!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

Great chat service! Very helpful whenever I have any questions or run into any problems using this app.

Using app

Almost 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

Works well, easy to use and learn, and very simple to organize the variousstores we ship alongside. Also Melody is cool.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2019

Great shipping platform and an even better marketing platform for people with minimal email campaign / design skills! Every time you call, you immediately get a live human. They help me build email campaigns for free and take the time to answer questions. Evan, one of their support guys, even took the time to reformat / import 2,000 emails that were not properly formatted to import. I sent him 2 lists and he cross referenced them, pulled out duplicates and imported them for me for immediate use! No other companies do that from my previous experience. Definitely a winner here guys!!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 25, 2019

I called Jeff in Support at ShippingEasy today for what seemed like a tricky problem. Jeff helped me find a solution to it quickly and walked me through how to make the changes. Much appreciated. Thank you Jeff.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2019

I don't use the Shopify app, I use their full website for my business and it integrates and pulls all my shopify (and other marketplace) orders and info to be handled in their website. I love ShippingEasy, there support is excellent and I am always able to get help with my issues and get explanations for things. Their pricing is also really great for what they offer, and shipping things out is super easy and the prices are great. Super easy to use with anything we have tried. Update: 10/7/19 - They do have a Walmart.com integration! This is something that not every shipping solution has - very nice bonus as managing your own orders on Walmart.com manually is basically impossible with their very strict acknowledgement timeline.

Store

Mod-Box

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2019

I am new to ShippingEasy, and they do not exaggerate when they say easy! The customer service is spectacular. I spoke with Tori today, and she was kind, smart, and efficient.

Using app

About 1 hour

Total reviews

1

Average rating

5.0