LUNA BRONZE | Worldwide review for Shippit | Shipping & Delivery
March 17, 2020
5 stars for how much easier Shippit has made our fulfilment process. Unfortunately, have had to deduct 2 stars for how much more work it has created in relation to customer service enquiries. We used to spend 1hr maximum on customer service emails per day, we're now spending 2.5-3 hours dealing with our inbox - all to do with tracking updates. We use DHL eCommerce to ship our orders to US & Canada, however the Shippit tracking email that our customers receive direct our customers to an incorrect phone number (not a DHL tracking web page).
Thank you for the feedback LUNA BRONZE. We're glad that our platform is making your fulfilment process easier but are disheartened to see that your customer service enquiries have increased. This should not be happening. I believe Aaron has reached out to help you fix this DHL issue and our carrier team is in the process of amending things. We hope that the end result will lower your enquiries and that you'll consider revising your review if you are happy with our service.
