Shippit | Shipping & Delivery
Shopify Shipping Australia | Multiple delivery options
Rating
3.4
feedback
124
chart
#1,854
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
5%
-
Less than a year
39%
-
More than a year
53%
Reviews Summary
Shippit, the Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted by users include the ease of use, competitive rates, and good integration with Shopify. Users appreciate the intuitive layout, simple integration process, and the ability to connect with various shipping providers. Additionally, some users have praised the customer service, mentioning specific team members like David Vogt for their excellent support. On the other hand, negative aspects mentioned in the reviews include poor customer service, issues with carrier pickups, delays in refunds and compensation, and difficulties in integrating with specific carriers like Australia Post. Users have expressed frustration with slow responses from support, lack of resolution for delivery issues, and challenges in managing multiple accounts for different stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 28, 2024
Their carrier disappeared after 5 days of waiting and they charged me a $0.55 for a service fee. Nobody responded as well when I approached their support. Use them at your own risk!
April 28, 2024
Not Compatible with Australia Post unless you have an account with credit for Australia Post. Makes a lot of extra work Not Recommended. Very disappointed business owner
Jan. 12, 2024
So far so good. but apparently Lite is a trial but not a free plan. "Your Lite plan trial period ends in 30 days."
Dec. 11, 2023
- doesn't show up for pickups - support does not reply nor do the account managers - promised $300 compensation per missing item but won’t compensate - promised to refund $500 membership 4 weeks ago and still have not received the refund - employee asked me to fight him in person
March 8, 2023
Used to be good - has many issues now - Orders dont sync, products dont sync, When you recreate or import orders that doesnt work, now labels have stop generating when you select multiple orders, try generating labels one by one then all labels dont get generated and some throw error! Help and support slow and not not intutive.
Hi Bareskin team, We're extremely sorry to hear that you've been having syncing issues. We'd love to help find a solution. Please email us at [email protected], and one of our staff will be able to assist you directly. Warm regards, Sophie Shippit
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