Shippit | Shipping & Delivery

User friendly app that has helped us ship out our products more efficiently. The downside is that that the carriers can often miscalculate the weight of our parcels and overcharge us. Unfortunately the Shippit support team have not been able to assist in resolving these issues despite lodging numerous dispute forms and countless back and forth emails. The process has been tedious and it has been almost two months without any resolution in sight. Subsequently, we have ended up overpaying on many parcels that we were not meant to, resulting in much higher rates. We would appreciate some productive assistance in having our disputes resolved in a timely manner.

If you ship a lot of orders, I would recommend trying a different company - the customer service team at Shippit are very frustrating to deal with if there's ever an issue. If you're not shipping too many orders, they might not be as infuriating.