Industrie Music review for Shippit | Shipping & Delivery
May 17, 2020
Shipit is a terrible app and has garbage customer support! My store is based in Australia, and I have had nothing but issues setting up shippit with my Shopify store. shippit rates are not accurate if you have products that are outside the Satchels sizes they provide by Fastway, & couriers please you will have big issues with your shipping check out page. also, there is no way to bulk upload your product dimensions to get accurate shipping rates for large bulky items. there is absolutely no email customer support, I will be going to me credit card provider and requesting chrage backs for my subscription fees Use Easy ship and sendle
Hi Industrie, We are so sorry to hear that you had a poor experience with us. We are doing everything we can to continually improve our app and service. Last year taught us a lot and we have significantly invested in our support team so that they can better help merchants. If there is anything we can do to help or assist with, please let us know and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you soon. Warm regards, Sarah Shippit
