Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
3.4
feedback
270
chart
#591
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
24%
-
Less than a year
37%
-
More than a year
33%
Reviews Summary
The reviews for the Shippo Shopify App highlight several common themes. Users have expressed frustration with glitches in the program, lack of real-time assistance, high prices compared to other options, difficulties with refunds and cancellations, issues with lost packages, hidden fees, and challenges with customer service. On the positive side, some users appreciate the ease of use, cost-effective rates, integration with Shopify, and the variety of shipping options available. However, the negative aspects such as poor customer support, billing issues, and lack of transparency regarding fees have led many users to seek alternative shipping solutions.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.
Store
Knits and Pieces Annapolis, MD
Using app
Almost 4 years
Hello, We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. Unfortunately, we're unable to find your account by your review name. We'd love a chance to help - please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. You can let us know you're following up on a review and we'll be sure to look into your request further. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Oct. 13, 2025
Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts. Still looking for a viable shipping solution for my store.
Hello, Thank you for your review. At this time, item-level customs information isn’t auto-imported, so some manual entry may be required. You can still set incoterm, purpose of shipment, tax ID, and AES/ITN in Shippo using 'International defaults' in your Settings. We’ve shared your request with our product team. If you have any questions or need further support, please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. We'd be happy to help! - Shippo Support
Oct. 4, 2025
Prices are higher then what shopify already offers. I am looking for customer solution prices show itself are for retail not business.
Hi there, Thank you for sharing your feedback—we truly value your input. We’d like to clarify any questions you may have regarding shipping costs. Unfortunately, we are unable to locate your account by your review name. Please reach out to us via shippo.com/get-help and a member of our team would be more than happy to help! Best,
Sept. 9, 2025
I am being generous giving it 2 stars. Just so you know, if you mess up a shipping label, you can cancel, however it will take 20 days to get the CREDIT to your shipping account that can only be used for shipping labels, then you have to wait 5 days to refund it to your card. I used shippo one time to ship to my partner in Australia and it was $41. I accidently typed the amount of the package wrong, I already paid, so I had to cancel it and buy a new label. It took me like 20 some days to get the $41 dollars back and then they charged me AGAIN. And then AGAIN $19 for a subscription I never signed up for a trial and they keep telling me I did. I got someone to refund the subscription but I still have yet to receive it. I own a small business and this app is not ideal. You can get the same prices on other ship apps and they allow you to refund it or cancel it instantly if you have a problem or mistake. Shippo tries to keep all the money it can on their side. WOULD NOT RECOMMEND.
Hi there, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. This is not the kind of frustration we ever want our users to go through. For context, refund requests are processed within 14 business days from the date they are received, provided the label has not been used. We understand waiting for a refund can be frustrating, and we appreciate your patience during that process. Your comments about the refund process and subscription charge are very helpful to us. We know how important it is to keep things running smoothly, and we’re actively working to improve in these areas. Thank you again for taking the time to share this. Your voice matters, and it helps us make Shippo better for everyone. Best regards,
Sept. 6, 2025
I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe. The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability. This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.
Hello, We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. That said, I see the open request you have with our Support agent and someone from our team will be following up with you shortly. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
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