Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.1
feedback
555
chart
#138
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
10%
-
Less than a year
29%
-
More than a year
55%
Reviews Summary
The reviews for the Shippo Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include ease of use, integration with Shopify, competitive shipping rates, and responsive customer service. Users appreciate the simplicity of the app and the variety of shipping options available. However, negative reviews highlight issues such as poor customer support, unexpected charges, difficulties with international shipping labels, and concerns about privacy and data security. Some users have experienced problems with lost packages, billing discrepancies, and lack of communication from the support team. Overall, while some users find Shippo to be a valuable shipping solution, others have encountered challenges and frustrations with the app's functionality and service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 5, 2025
Completely made the process easier! Cost effective rates. Shopify does partner with great companies, making it less stressful for me as a store owner. Thank you so much. — Chateau Marchetti® A luxury inspirational brand committed to excellence, empowerment, and purpose. Luxury Rentals | E-Books | E-Commerce Home of Mugs4Life
Hello, Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help! Thank you, Shippo Support
Nov. 26, 2024
They don’t respond to inquiries. I gave them a whole day, and they didn’t reply.
Nov. 7, 2024
All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat and no proactive communication from Shippo.
Thank you for your feedback. We're sorry to hear about your lost package. We're still looking for your case based on your review name. Can you please reach out to support@shippo.com and reference this Shopify review? Our team will be happy to look into this further! Thanks, Shippo Support
Nov. 3, 2024
As a business we don't recommend working with Shippo. They attempt to charge a "address validation fee" even if any parcel will be sent and any shipping label will be used, they just give the final bill with enourmous amounts. Please be aware of this and be aware that this is not a business compliant procedure. We raised a chargeback with our bank and informed our lawyer, they will have to faces legal consequences now. We hope this review could warn many other businesses to stay away from shippo, unless you are actively using the platform and then address validation makes sense. Otherwise stay away and be ready to deal legally with them.
Hello, Thank you for your feedback. We're sorry to hear about the issues you've encountered with unexpected charges. Our support team is currently assisting you, and we are dedicated to resolving this matter as quickly as possible. We appreciate your patience and understanding. Thank you, Shippo Support
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