Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.1
feedback
298
chart
#99
All reviews
Review RSS Feed
May 12, 2026
We used Shippo for years and paid extra for their shipping insurance, expecting support if a package was ever lost. Unfortunately, when we finally needed to file a claim, the process became nearly impossible. They required things like a police report for a lost package, which makes no sense in many situations and feels designed to discourage claims rather than help customers. In our experience, the insurance felt almost useless because of how difficult they made the claim process. If a company sells insurance, customers should be able to reasonably use it when something goes wrong. On top of that, after removing the Shippo app from our Shopify store, we were still charged $29/month for two additional months. That was very frustrating and disappointing. The main reason we originally stayed with Shippo was for UPS Ground Saver rates, but Shopify now offers similar shipping options directly, so there is no longer a reason for us to continue using the platform. Based on our experience, I would not recommend Shippo. The insurance claim process was extremely difficult, and the continued billing after uninstalling the app made the experience even worse.
Hello, Thank you for your review. We’re sorry to hear about your experience with filing an insurance claim—we understand how frustrating and complex the claims process can be. We were able to locate your account and have reached out to you directly to see how we can further assist with your claims and the additional subscription charges you received. Our team is happy to help and provide any further support needed. Please feel free to reply to our email if you have any additional questions or concerns.
May 4, 2026
We are new to Shippo, so far, very good.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
May 4, 2026
I Love Shippo. great app for shipping. And they are affordable and let you know if an address is high risk.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
May 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
April 22, 2026
Such a seamless experience for many years now! We love it!
Hello, Thanks so much for your review, and for being a valued customer for such a long time! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
April 9, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
April 9, 2026
Quick and easy shipping experience, great rates!
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
March 5, 2026
Shippo has made a very rough transition as smooth as possible. We had to migrate from one platform to another for our website. In seconds, after installing Shippo on our new site, all of our orders showed up on the Shippo dashboard and continue to populate seamlessly. I highly recommend this company. Ship,ship, hurray for Shippo!
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 19, 2026
Have been using Shippo for YEARS and have tried others as well as directly thru Shopify - nothing compares. LOVE Shippo!
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 6, 2026
I have been using Shippo for years after tying a couple other platforms. Shippo is easy to use, even for someone not very tech savvy. I run a small business and I needed something that could scale with me as I grow. This platform has everything and plugs into shopify sites. 10/10
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 5, 2026
I have been with Shippo since 2018, and it has been the best company for my business shipping needs. Their platform is easy to use, and the prices always beat out USPS.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
I find Shippo easy to use. We ship anywhere from a couple to 50 packages a day from our own store and Amazon. Both sync up well, and we get great rates whether we're shipping a couple of lip balms or 50 lbs of product to a wholesale account.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
Good. I like it
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
Switched back to Shopify one time to try to save Shippo's small fee and instantly regretted it. Literally switched back 1 day later.
Hello, Thanks so much for your review! We’re really glad to hear you came back to Shippo and that it’s been working well for you. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
Good place to ship standard items. If you are looking to ship tubes they really suck bad. You cannot enter girth so when you ship you will get charged a surcharge for your item. If you need to enter girth in order to ship better stay away otherwise you will get charged the surcharge. Shippo does the ole well it was not our fault it was USPS's fault. You file a claim show proof your item was not oversize but you never get refunded for the overcharge. Support really sucks.
Hello, Thanks for sharing your experience — we understand how frustrating unexpected USPS surcharges can be, especially when shipping tubes or other non-standard packages. USPS applies additional handling and dimensional adjustments based on how packages are measured and processed within their network, and those charges can be assessed after a label is created, even when dimensions are entered correctly. We’re sorry this wasn’t clearer upfront and that this has been such a frustrating experience. We do want to share that our support team is already actively working with you to review these surcharges, submit disputes, and escalate the issue directly with USPS on your behalf. Your feedback is appreciated and helps highlight where clearer guidance is needed. Our team will continue working with you to provide updates and help minimize surprises going forward. - Shippo Support
Feb. 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
loveit
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support