Shippo ‑ Simplified Shipping
Shippo has received a mix of positive and negative reviews from users. Positive aspects highlighted by users include the convenience of handling shipping labels for packages sent worldwide, better prices compared to other shipping apps, seamless integration with Shopify, and affordability. Users also appreciate the ease of use and the ability to identify high-risk addresses. However, negative reviews mention difficulties with the insurance claim process, hidden fees, challenges with customer support, issues with lost packages, and dissatisfaction with changes in pricing and service quality. Some users also expressed frustration with billing errors and lack of responsiveness from the company.
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I’ve been using Shippo for my small business, and it’s been a game-changer. The platform is super easy to navigate and incredibly user-friendly, even if you’re not a shipping pro. Setting up shipments takes just a few clicks, and I love being able to compare rates across multiple carriers in one place—no more jumping between tabs or second-guessing if I’m getting the best price. Printing labels is straightforward, tracking is automatic, and the dashboard gives a clear snapshot of everything in progress. I also appreciate the seamless integrations with my storefront and the ability to automate common tasks with rules. When I’ve needed help, support has been quick and knowledgeable. Overall, Shippo saves me time, cuts costs, and removes the usual headaches from fulfillment. If you want a reliable, intuitive shipping solution that scales with your business, Shippo is an easy yes.
Hello, Thank you so much for your thoughtful review! We're thrilled to hear that Shippo has helped you manage your store orders more efficiently and reduce your shipping costs — that’s exactly what we aim to do. If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new Thanks again for being part of the Shippo community! – Shippo Support
Truly one of the worst apps out there. If you never need to get ahold of support, never have any orders change, nothing more complex than ship one package. this is a great app. If you do anything more than what a second grader could accomplish, this app is terrible. It does not sync, it wont update, order statuses will not flow through, you cant change anything, you are unable to manually update orders, oh and if you want to connect to 'support', you can wait for a year, OR attempt to work with their horrible AI chatbot.
Hello, Thank you for your review. We're sorry to hear that you're experiencing issues with order statuses not syncing to Shopify. We understand how frustrating this can be. We were able to locate your account and have reached out to you directly via email. Our team is happy to assist further if needed. Please feel free to respond to our email if you have any additional questions. – Shippo Support
Easy to use along with great savings.
I love that it handles shipping labels for packages sent all over the world, super convenient.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support Team is always happy to help. — Shippo Support
Much better prices than any other shipping app I've tried. Seamless experience merging with Shopify.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
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