Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.1
feedback
298
chart
#99
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
3%
-
Less than a month
21%
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Less than a year
36%
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More than a year
37%
Reviews Summary
Shippo is highly praised by many users for its seamless shipping experience, affordability, ease of use, and reliable platform. Users appreciate the quick and easy integration with Shopify, great shipping rates, and the ability to handle various types of shipments. Positive themes include the platform's scalability, synchronization with different sales channels, and excellent customer service. However, some users have raised concerns about hidden fees, issues with customer support responsiveness, glitches in the software, and challenges with insurance claims. There are also mentions of high prices for certain shipping options and difficulties in resolving shipping-related issues promptly.
Highlights
Review RSS Feed
All reviews
May 12, 2026
We used Shippo for years and paid extra for their shipping insurance, expecting support if a package was ever lost. Unfortunately, when we finally needed to file a claim, the process became nearly impossible. They required things like a police report for a lost package, which makes no sense in many situations and feels designed to discourage claims rather than help customers. In our experience, the insurance felt almost useless because of how difficult they made the claim process. If a company sells insurance, customers should be able to reasonably use it when something goes wrong. On top of that, after removing the Shippo app from our Shopify store, we were still charged $29/month for two additional months. That was very frustrating and disappointing. The main reason we originally stayed with Shippo was for UPS Ground Saver rates, but Shopify now offers similar shipping options directly, so there is no longer a reason for us to continue using the platform. Based on our experience, I would not recommend Shippo. The insurance claim process was extremely difficult, and the continued billing after uninstalling the app made the experience even worse.
Hello, Thank you for your review. We’re sorry to hear about your experience with filing an insurance claim—we understand how frustrating and complex the claims process can be. We were able to locate your account and have reached out to you directly to see how we can further assist with your claims and the additional subscription charges you received. Our team is happy to help and provide any further support needed. Please feel free to reply to our email if you have any additional questions or concerns.
May 4, 2026
We are new to Shippo, so far, very good.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
May 4, 2026
I Love Shippo. great app for shipping. And they are affordable and let you know if an address is high risk.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
May 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
April 22, 2026
Such a seamless experience for many years now! We love it!
Hello, Thanks so much for your review, and for being a valued customer for such a long time! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
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