Shippo ‑ Simplified Shipping
Shippo has received mixed reviews from users. Positive aspects highlighted include easy integration with Shopify, good shipping rates, and seamless shipping experience. Users appreciate the affordability and address validation feature of the app. However, negative feedback revolves around issues with the insurance claim process, difficult cancellation process, hidden fees, and challenges with customer support. Some users have faced billing discrepancies even after uninstalling the app. Additionally, there are complaints about glitches, delays in refunds, and problems with lost packages. Despite some positive experiences, the app seems to have room for improvement in terms of transparency, customer service, and resolving technical issues.
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I love that it handles shipping labels for packages sent all over the world, super convenient.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support Team is always happy to help. — Shippo Support
Much better prices than any other shipping app I've tried. Seamless experience merging with Shopify.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Honestly Shippo is one of the easiest and most dependable parts of running my business. I do wish they'd bring back the humans i used to be able to talk to though.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
We used Shippo for years and paid extra for their shipping insurance, expecting support if a package was ever lost. Unfortunately, when we finally needed to file a claim, the process became nearly impossible. They required things like a police report for a lost package, which makes no sense in many situations and feels designed to discourage claims rather than help customers. In our experience, the insurance felt almost useless because of how difficult they made the claim process. If a company sells insurance, customers should be able to reasonably use it when something goes wrong. On top of that, after removing the Shippo app from our Shopify store, we were still charged $29/month for two additional months. That was very frustrating and disappointing. The main reason we originally stayed with Shippo was for UPS Ground Saver rates, but Shopify now offers similar shipping options directly, so there is no longer a reason for us to continue using the platform. Based on our experience, I would not recommend Shippo. The insurance claim process was extremely difficult, and the continued billing after uninstalling the app made the experience even worse.
Hello, Thank you for your review. We’re sorry to hear about your experience with filing an insurance claim—we understand how frustrating and complex the claims process can be. We were able to locate your account and have reached out to you directly to see how we can further assist with your claims and the additional subscription charges you received. Our team is happy to help and provide any further support needed. Please feel free to reply to our email if you have any additional questions or concerns.
We are new to Shippo, so far, very good.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
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