Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.1
feedback
547
chart
#38
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
31%
-
More than a year
56%
Reviews Summary
Shippo, the Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the ease of use and integration with Shopify, making the shipping process simple and fast. Many users also praise the competitive shipping rates offered by Shippo. Additionally, the app is commended for its user-friendly interface and the time-saving benefits it provides. However, on the negative side, some users have raised concerns about unexpected charges, difficulties in getting refunds, and issues with customer support. There are complaints about the app not being cost-effective for certain shipping scenarios, problems with lost packages and insurance claims, as well as challenges with international shipping labels and return processes. Despite these drawbacks, some users have highlighted the responsive customer service and the seamless integration with Shopify as key strengths of Shippo.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 9, 2024
Hello, Thank you for your review! If you ever need support in the future, please contact us at [email protected]. We'd be happy to help! Thank you, Shippo Support
May 6, 2024
Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you cannot even contact them in any shape or form. I have LOST THOUSANDS of dollars thanks to this company I have shipped 100,000+ packages with shippo but this XCOVER company has made it impossible to do any business online. I no longer use SHIPPO because of this and cannot recommend it to anyone. DO NOT USE THIS COMPANY.
Hello, Thank you for your feedback. We sincerely apologize for the trouble you've experienced when filing XCover claims for your shipments! Unfortunately, we were unable to locate your account by your review name. We kindly ask that you contact us at [email protected]. Rest assured, we'd be happy to assist you in looking further into these denied claims. Please note that we also offer live chat and phone support during standard business hours. Thank you, Shippo Support
Feb. 27, 2024
Easy to use, but limited in some options
Hello, Thank you for your review! We're glad you're enjoying Shippo and would love to hear how we can make this integration even better. Please reach out to us at [email protected] with any additional feedback. We're happy to help! Thank you, Shippo Support
Feb. 20, 2024
Shippo was really easy to install and use. It integrates with my shopify store so well, there was nothing to it. I love that there are so many options and rates to choose from. Rates are great and the process is simple and very fast. Definitely recommend!
Hello, Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at [email protected]. We'd be happy to help! Thank you, Shippo Support
Feb. 7, 2024
Makes posting easier and costs lower.
Hello, Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at [email protected]. We'd be happy to help! Thank you, Shippo Support
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