Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.1
feedback
298
chart
#99
All reviews
Review RSS Feed
Feb. 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 4, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
The only reason I didn't do a 5* is because there's not many shipments in this free plan.
Using app
Almost 3 years
Total reviews
3
Average rating
4.7
Hello, Thank you for your feedback! We appreciate you sharing your experience. Our free plan includes up to 30 shipping labels per month, which works well for many users just getting started. If you need to create more labels or want access to additional features, you can try our Pro plan with a 1-month free trial. After the trial, the Pro plan continues as a monthly subscription unless canceled. We’re always happy to help if you have questions or want help finding the best plan for your needs. — Shippo Support
Feb. 3, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
Great experience with Shippo so far! Easy integration, good customer service, decent pricing, and a relief to have an option to ship hazmat that works with Shopify.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
We process a ton of in-store purchases that need shipping and unless we processed that sale through our online store, not logistically possible whatsoever for us, we couldn't access the deals Shopify had for our online orders. Shippo lets us ship out for such a good deal. 5/5. Great service.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Feb. 3, 2026
There is an issue with Amazon orders coming over with an incorrect, extended phone number that we have to manually adjust. Also an option to void a shipping label and syncing over order changes would be nice.
Hello, Thank you for taking the time to share this feedback — we really appreciate it. Some Amazon orders may come through with anonymized phone numbers due to how Amazon exports order details. Recently, carriers like USPS now require a valid recipient phone number format, which can cause errors depending on the carrier and shipment. While Shippo receives this information directly through the Amazon integration and can’t modify it automatically, updating the phone number manually often allows the label purchase to go through successfully. For labels, while they can’t be voided directly in the app, you can request a refund for an unused label, which makes it ineligible for use. We also appreciate your suggestion regarding syncing order updates from Amazon after import — feedback like this is shared with our Product team for future consideration. Thanks again for using Shippo, and please feel free to reach out if you have any questions. — Shippo Support
Feb. 3, 2026
I love this app it has great rates and works very well, and is very easy to use. I can even do international shipping easily very good app I love it.
Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support
Jan. 19, 2026
Very solid app – does exactly what it’s supposed to do. Easy to set up, stable in daily use and no issues so far. Definitely recommended if you’re looking for a clean and reliable shipping setup.
Thanks so much for the review! We’re glad to hear the app has been easy to set up and reliable in day-to-day use. If you ever run into any questions or need help optimizing your shipping setup, our support team is here to help—reach out anytime at https://support.goshippo.com/hc/en-us/requests/new
Nov. 3, 2025
This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.
Store
Knits and Pieces Annapolis, MD
Using app
Almost 4 years
Hello, We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. Unfortunately, we're unable to find your account by your review name. We'd love a chance to help - please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. You can let us know you're following up on a review and we'll be sure to look into your request further. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Oct. 13, 2025
Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts. Still looking for a viable shipping solution for my store.
Hello, Thank you for your review. At this time, item-level customs information isn’t auto-imported, so some manual entry may be required. You can still set incoterm, purpose of shipment, tax ID, and AES/ITN in Shippo using 'International defaults' in your Settings. We’ve shared your request with our product team. If you have any questions or need further support, please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. We'd be happy to help! - Shippo Support
Oct. 4, 2025
Prices are higher then what shopify already offers. I am looking for customer solution prices show itself are for retail not business.
Hi there, Thank you for sharing your feedback—we truly value your input. We’d like to clarify any questions you may have regarding shipping costs. Unfortunately, we are unable to locate your account by your review name. Please reach out to us via shippo.com/get-help and a member of our team would be more than happy to help! Best,
Sept. 9, 2025
I am being generous giving it 2 stars. Just so you know, if you mess up a shipping label, you can cancel, however it will take 20 days to get the CREDIT to your shipping account that can only be used for shipping labels, then you have to wait 5 days to refund it to your card. I used shippo one time to ship to my partner in Australia and it was $41. I accidently typed the amount of the package wrong, I already paid, so I had to cancel it and buy a new label. It took me like 20 some days to get the $41 dollars back and then they charged me AGAIN. And then AGAIN $19 for a subscription I never signed up for a trial and they keep telling me I did. I got someone to refund the subscription but I still have yet to receive it. I own a small business and this app is not ideal. You can get the same prices on other ship apps and they allow you to refund it or cancel it instantly if you have a problem or mistake. Shippo tries to keep all the money it can on their side. WOULD NOT RECOMMEND.
Hi there, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. This is not the kind of frustration we ever want our users to go through. For context, refund requests are processed within 14 business days from the date they are received, provided the label has not been used. We understand waiting for a refund can be frustrating, and we appreciate your patience during that process. Your comments about the refund process and subscription charge are very helpful to us. We know how important it is to keep things running smoothly, and we’re actively working to improve in these areas. Thank you again for taking the time to share this. Your voice matters, and it helps us make Shippo better for everyone. Best regards,
Sept. 6, 2025
I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe. The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability. This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.
Hello, We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. That said, I see the open request you have with our Support agent and someone from our team will be following up with you shortly. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Aug. 23, 2025
We would not recommend this particular app over others. It has hidden fees. We have closed our account. We wish others luck with such issues.
Store
Pin Hive
Using app
13 days
July 17, 2025
If you enjoy stress, insomnia, and shouting “REPRESENTATIVE!!!” at your screen until your neighbors call for a wellness check — by all means, sign up. Otherwise? Run. Flee. There are literally thousands of better options out there. I’d get better customer service from a haunted vending machine. Zero stars. Negative stars. Stars have died over this.
Hello, We’re really sorry to hear about your experience — this isn’t the kind of frustration we ever want our users to experience. It looks like you recently connected with our team via live chat, and while the session was disconnected, we followed up by email in case you still needed help. If there’s anything unresolved or if you'd prefer to speak with someone directly, we’d really like to turn this around. Please feel free to reply to that email or reach out to us at shippo.com/get-help, and we’ll make sure it gets the attention it deserves. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
April 5, 2025
Completely made the process easier! Cost effective rates. Shopify does partner with great companies, making it less stressful for me as a store owner. Thank you so much. — Chateau Marchetti® A luxury inspirational brand committed to excellence, empowerment, and purpose. Luxury Rentals | E-Books | E-Commerce Home of Mugs4Life
Hello, Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at [email protected]. We'd be happy to help! Thank you, Shippo Support