Force of Life review for Shippo ‑ Simplified Shipping
April 8, 2023
App was easy to use but found that I was charged when I thought I was on Starter Plan and I haven't used the app for a while because they don't allow Royal Mail as a postal service. They won't allow a refund either. Not happy with this.
Developer Reply
Hello, We're sorry to hear you're unsatisfied with Shippo. This is never what we want for our customers. Shippo plans are billed on a monthly cadence. If customers do not downgrade their paid plans before the billing cycle date, the accounts will be automatically charged. We apologize for any confusion this caused! We will have one of our Support Specialists follow-up with you now to continue working with you on this. Thank you, Shippo Support
Developer
Shopify App Store