Chikito review for Shippo ‑ Simplified Shipping
Oct. 10, 2023
I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels. I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice. Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing. As a small business, the people that you work with should help build your business not create problems & charges for you. Sad to say that this has been the case with Shippo.
Hello, Thank you for sharing your feedback with Shippo and we're very sorry to hear about the billing issues you encountered with your UPS shipments. I see that Kyle and Stephanie have escalated this to our UPS account managers. I apologize for the delayed resolution as we are awaiting for them to review this case. We appreciate your patience and we'll be sure to provide an update within your existing support request that's currently being handled by our team. Thank you, Shippo Support
