Lumiere Equestrian review for Shippo ‑ Simplified Shipping
March 21, 2022
Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.
Hello, Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend. Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed. We're delighted we could resolve this issue for you. In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email. Thank you, Shippo Support
