All reviews

Rating Breakdown

  • 5
    67% (180 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (8 ratings)
  • 2
    4% (11 ratings)
  • 1
    20% (53 ratings)

Reviews with Text

  • 99% (266)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 20, 2020

Shippo is awesome, easy to use, straight forward UI, no confusion and their support team is very helpful. Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2020

I needed help with international shipping and Chris walked me through the process on the phone. I feel much more confident sending packages overseas with Shippo.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2020

So far I've been really happy with this app. After using stamps.com for 5 years I started having more and more problems, so decided to make the switch. I sell on multiple platforms and I enjoy having all my shipping information in one space. The only improvement I would love to see would be an added column for the "age" of the order. I do custom/made to order items with a 2-3 week production timeline, so keeping track of where an order is within that timeline would be very helpful. Thanks!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2020

Saves us time and money. And the few time something goes wrong, customer support has been able to fix it every time within a couple of hours.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 27, 2020

We've been using this app for years and it works great. Occasionally has issues, but customer support has always been super helpful in solving the problem quickly!

Using app

Almost 4 years

Total reviews

29

Average rating

5.0

5 / 5 Share

Aug. 13, 2020

We've been using this app for years, great customer support, and works perfectly for our needs! Highly recommend!

Using app

Almost 6 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 5, 2020

We have been using Shippo for about a year and it works pretty good! Lately there has been some issues but their customer service is really good so I'll give a 5 stars :)

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 2, 2020

We have been using Shippo for years. Hands down the best for any startup, Shippo houses simple rates and an efficient-user-interface.

Store

Klitch

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thanks for your feedback! We're so happy that Shippo is helping make your life a little easier! If you need anything, you know where to find us. :) Thanks, Shippo Support

5 / 5 Share

Feb. 12, 2020

We've been using Shippo for over 3 years now and average over 500 purchased labels/month. When I submit a help ticket, support responds within hours. Give your staff a raise Shippo!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2020

I've used Shippo for years with great results - I love the pay-as-you-go option which feels really fair and affordable. Their customer service is also really helpful!!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2020

Had an issue with a tracking number but I was contacted by Shippo and it was resolved quickly. Overall since using shippo I never experienced any issues. This issue was an isolated incident but it was resolved accordingly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2020

We've used Shippo for years and are very happy with it. It seems like they have negotiated better rates than Shopify so we're saving money on shipping, as far as we can tell. Their support team is fantastic; very knowledgable and easy to get a hold of. The one thing we wish they could offer is the ability to ship multiple boxes for one order and consolidate the tracking numbers. All in all, we are very happy with Shippo!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 5, 2019

Very simple and easy to use. Great customer service! Any time I need anything, customer support responded within 24 hours. Recommend!

Using app

About 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 29, 2019

Super easy to use and it just plain works. Customer support via email is very responsive. You can easily add your own shipping carrier account numbers if you have them. By default you can use the Shippo rates which are very good for small business. A+

Using app

5 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Dec. 3, 2018

very well working app, great support. Only one so far that does ETD with FedEx. Only improvement I would have would be one monthly invoice rather than several small ones. Otherwise perfect.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2018

Simple pay as you go pricing, good integrations, and support ZPL II label formats. What more could you ask for?

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2018

Excellent app and customer service! Inexpensive shipping rates and easy to navigate interface is a plus :)

Using app

About 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 14, 2018

Shippo is the easiest and best shipping app out there ! I am a canadian business and I have been using it for a year. I have tried a few at the beginning and I fell in love with Shippo. It's easy to use, I love the interface, I can print my labels but also my customs documents in on place, and all that at an excellent price. I have had to use support a month ago to help with a problem in the system after a change in Shopify and the support was fast and courteous and the problem was solved quickly. I recommand this app higly !

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 12, 2018

Been using Shippo for several years and have never had an issue. Just had to contact support this week with a small problem. Support responded immediately and the fix was simple. We were back on track and shipping right away with no down time. Thank you so much for your great customer service! Having an app is one thing, but providing great tech support is outstanding and means a lot to us as a small business having to do everything on our own. Thank you Shippo!

Using app

About 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 12, 2018

Shippo is an awesome service that continuously updates to benefit the shipper and makes the process as smooth as possible. They are always easily reachable and offer superb customer service. I'd recommend them to businesses big and small for shipping needs.

Using app

Over 2 years

Total reviews

5

Average rating

5.0