Ultimate Modelling Products review for ShippyPro ‑ Shipping Platform

Oct. 31, 2019

OK so, third update to the review...... The first review was 1 star as we had no technical support and arranged meetings with ShippyPro, which they failed to attend and have admitted this in emails. They only reached out to me once I'd posted a 1 star review! The second review was 4 stars for the reasons below..... After a bumpy start, the support has been very good and on point. I've not given it 5 stars as we use UPS, DPD & Royal Mail for shipping. UPS is great as we only have to input our account details and it automatically pulls over all the rates, which is great, works as advertised. DPD on the other hand, we have to input all the different rates for weights and zones for the whole world! This is going to take at least a few full days of data entry to accomplish and not a pleasant job. We haven't done this yet so, cannot use all the functions of the app. Will update when we've done so. Royal Mail does not work at all. Support have said that they are in negotiations with Royal Mail at the moment, but they really shouldn't advertise that the app uses them if it cannot. The UI is easy to navigate and reasonably intuitive to pick up. We only wanted an app like this to instantly provide customers with tracking numbers as soon as their order is fulfilled. This alone will save us between one and two hours a day! Will update once we've got all the feeds up and running used it for a couple of months..... Third review.... So, I ended up deciding to give ShippyPro a shot and went ahead and bought a monthly plan, wish I hadn't for the following reasons..... I needed to input all the DPD rates manually. This meant setting up around an extra 30 couriers, even though they were all DPD, one for every different rate. The problem is that to be able to add more than one courier you have to purchase their monthly or annual scheme. I went ahead and did this so I could enter all the extra DPD rates. I then fell ill and did not get to complete the task. I then went to enter all the details two weeks later and found I couldn't any more! Turns out you have to purchase your units (one unit is one shipping label etc) in advance, but if you don't use them that month you lose them, they do not carry over! This means any that you have purchased and not used, you lose. This model is totally flawed as you have to buy more than you think you might need depending on sales. You're always going to have surplus that you've paid for, but not used so, you're losing money every month. I complained about this and they said they would carry it over for one month for me, but were quite emphatic in saying this will never happen again. And still no Royal Mail even though they're still advertising as usable on their platform! I wonder how many others don't actually work either. I've now deleted the app and chalked up the lose of money up to experience. Sorry, but I cannot recommend this app at all.....