ShipRobot ‑ Shipping Labels
Multicarrier Shipping Solutions for eCommerce and Marketplaces
Rating
4.1
feedback
52
chart
#3,419
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
10%
-
Less than a year
23%
-
More than a year
58%
Reviews Summary
ShipRobot has received mixed reviews from users. Positive aspects include the app's functionality, ease of use, and time-saving features. Users appreciate the ability to print multiple labels at once, the quick response from customer service, and the efficiency in streamlining the shipping process. However, the most significant negative theme in the reviews is the lack of support from the ShipRobot team. Many users have reported issues with getting timely responses to queries and experiencing downtime without adequate assistance. Some users have expressed disappointment in the app's customer service, leading them to consider looking for alternative solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2023
We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.
Dec. 29, 2020
I was a bit hesitant about this app at first, but once you watch the tutorial videos and play around with it, it's quite simple to use. There weren't a lot of apps that worked exactly how we needed it to for our business, and ship robot does everything we wanted! Their customer service is pretty quick to respond, too. Highly recommend trying it out!
Nov. 16, 2020
Owner called me back when I called to make sure I had app setup correctly! Being a small business owner myself that's impressive! I love I can print up to 250 labels at a time with this app...Shopify and other apps only allow 20 orders at a time...this is a huge headache when you have 100-800 orders a day! Super easy for me to setup. We don't include invoices in orders because customers receive receipts at the time of purchase, so this app is a huge time saver! Thank you Andy! (Why do I have to type at least 100 characters to leave a review I don't have time for this?!?!) A A A A A A A A A A A A A A A A A A A A A A
Sept. 7, 2019
Great looking app - but as others have stated there is next to no support available. 3 weeks later and I haven't received a reply to a simple query. Stick with the other apps that are supported, even if they are a little uglier.
Thank you for your review. We apologize that we didn't reply to your email in a timely manner. Please email [email protected] again if you still want your question answered.
July 13, 2018
No support whatsoever. Never even bothered to answer my simple queries. More than happy to charge me for the app though... Very disappointed. Currently actively looking for a replacement product.
Thank you for your review. We're sorry that we were unable to offer the customer support you expected. We will gladly assist you if you send a direct email to [email protected]. Please ask for Clara or Andy.
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