ShipRobot ‑ Shipping Labels
Multicarrier Shipping Solutions for eCommerce and Marketplaces
Rating
4.6
feedback
22
chart
#23,389
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
36%
-
Less than a year
50%
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More than a year
9%
Reviews Summary
The reviews for ShipRobot are mixed, with both positive and negative feedback from users. Positive aspects include the app's ease of use, time-saving features, and excellent customer service. Users appreciate the ability to print multiple labels at once, streamline shipping processes, and receive quick responses from the support team. On the other hand, negative reviews highlight issues with app functionality, lack of responsiveness from support, and difficulties in resolving technical problems. Some users experienced downtimes, non-existent support, and challenges in getting the app to work properly, leading to frustration and the need to seek alternative solutions.
Highlights
Review RSS Feed
All reviews
July 25, 2023
We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.
Dec. 29, 2020
I was a bit hesitant about this app at first, but once you watch the tutorial videos and play around with it, it's quite simple to use. There weren't a lot of apps that worked exactly how we needed it to for our business, and ship robot does everything we wanted! Their customer service is pretty quick to respond, too. Highly recommend trying it out!
Nov. 16, 2020
Owner called me back when I called to make sure I had app setup correctly! Being a small business owner myself that's impressive! I love I can print up to 250 labels at a time with this app...Shopify and other apps only allow 20 orders at a time...this is a huge headache when you have 100-800 orders a day! Super easy for me to setup. We don't include invoices in orders because customers receive receipts at the time of purchase, so this app is a huge time saver! Thank you Andy! (Why do I have to type at least 100 characters to leave a review I don't have time for this?!?!) A A A A A A A A A A A A A A A A A A A A A A
May 13, 2018
Based on the great reviews from 2 years ago, it seems like they've given up on this app. Zero customer service at this point. Called on the phone (straight to voicemail, no callback after leaving message) and sent them two emails, but received no response whatsoever. Very disappointing. Seems like the app could've worked for me, but it wouldn't let me print USPS labels and I wanted to know how to fix the issue.
Thank you for your review. We're sorry that we were unable to offer the customer support you expected. We will gladly assist you if you send a direct email to [email protected]. Please ask for Clara or Andy.
June 28, 2016
Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.
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