ShipRobot ‑ Shipping Labels

July 25, 2023

We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.

Dec. 29, 2020

I was a bit hesitant about this app at first, but once you watch the tutorial videos and play around with it, it's quite simple to use. There weren't a lot of apps that worked exactly how we needed it to for our business, and ship robot does everything we wanted! Their customer service is pretty quick to respond, too. Highly recommend trying it out!

Nov. 16, 2020

Owner called me back when I called to make sure I had app setup correctly! Being a small business owner myself that's impressive! I love I can print up to 250 labels at a time with this app...Shopify and other apps only allow 20 orders at a time...this is a huge headache when you have 100-800 orders a day! Super easy for me to setup. We don't include invoices in orders because customers receive receipts at the time of purchase, so this app is a huge time saver! Thank you Andy! (Why do I have to type at least 100 characters to leave a review I don't have time for this?!?!) A A A A A A A A A A A A A A A A A A A A A A

July 25, 2018

We had an insurance claim with UPS, insured by ShipRobot, which is never a good situation for us or the customer and support@shiprobot stepped in and resolved it for us.

May 13, 2018

Based on the great reviews from 2 years ago, it seems like they've given up on this app. Zero customer service at this point. Called on the phone (straight to voicemail, no callback after leaving message) and sent them two emails, but received no response whatsoever. Very disappointing. Seems like the app could've worked for me, but it wouldn't let me print USPS labels and I wanted to know how to fix the issue.