ShipRobot ‑ Shipping Labels
The reviews are overwhelmingly positive about ShipRobot’s core value: it saves merchants significant time by simplifying shipping workflows, reducing manual copy/paste work, and integrating well with carriers like FedEx and Canada Post. Many users praise the app’s ease of use, clean interface, useful features, affordability, and the ability to handle tasks like batch shipping and tracking number updates in one place. Several reviewers also highlight strong customer support, with quick responses, helpful troubleshooting, and even custom feature requests being implemented promptly. The negative feedback is concentrated around reliability and support consistency. A few merchants report serious downtime or broken functionality that forced them back to manual processes, along with very poor or nonexistent responses from support via email or phone. One reviewer also mentions a prior data breach and lack of transparency, which adds to concerns about trust and responsiveness. Overall, the app is seen as highly effective when working, but the biggest risk is that issues may not be resolved quickly enough for businesses that depend on it.
Review RSS feed
We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.
I was a bit hesitant about this app at first, but once you watch the tutorial videos and play around with it, it's quite simple to use. There weren't a lot of apps that worked exactly how we needed it to for our business, and ship robot does everything we wanted! Their customer service is pretty quick to respond, too. Highly recommend trying it out!
Based on the great reviews from 2 years ago, it seems like they've given up on this app. Zero customer service at this point. Called on the phone (straight to voicemail, no callback after leaving message) and sent them two emails, but received no response whatsoever. Very disappointing. Seems like the app could've worked for me, but it wouldn't let me print USPS labels and I wanted to know how to fix the issue.
Thank you for your review. We're sorry that we were unable to offer the customer support you expected. We will gladly assist you if you send a direct email to [email protected]. Please ask for Clara or Andy.
By far the best shipping app available in terms of functionality and ease of use. It's difficult to find support for Canada Post for US shipments and for us this is a must since we are Canadian shipping to our customers in the US. Andy worked with us to develop the functionality we needed to run batch jobs shipping to the US and now we can process our shipments in a fraction of the time. Big thanks to Andy for all his efforts and patience.
Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.